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| Certification Vendor: | ServiceNow |
|---|---|
| Exam Name: | ServiceNow Certified Implementation Specialist - Human Resources |
| Exam Number: | CIS-HR |
| Exam Price: | $450 USD (varies by region/promotions) |
| Certificate Validity Period: | 3 years |
| Real Exam Qty: | 60 |
| Passing Score: | Approximately 70% (ServiceNow does not officially publish an exact passing score) |
| Exam Duration: | 90 minutes |
| Exam Format: | Multiple Choice, Multiple Select |
| Related Certifications: | ServiceNow Certified System Administrator (CSA) |
| Available Languages: | English |
| Recommended Training: | ServiceNow HR Service Delivery (HRSD) Implementation Course ServiceNow CIS-HR Exam Blueprint |
| Exam Registration: | ServiceNow Training & Certification Portal Now Learning Platform |
| Sample Questions: | ServiceNow CIS-HR Sample Questions |
| Exam Way: | Online proctored or test center (vendor-proctored exam delivery) |
| Pre Condition: | ServiceNow Certified System Administrator (CSA) is strongly recommended; practical HRSD implementation experience is highly beneficial |
| Official Syllabus URL: | https://www.servicenow.com/services/training-and-certification.html |
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The CIS-HR Certification Exam is aimed at professionals who are interested in implementing and managing the ServiceNow Human Resources module. Certified Implementation Specialist-Human Resources certification is designed to validate the knowledge and skills of individuals who work with ServiceNow HR. CIS-HR exam covers a broad range of topics, including HR case management, HR service delivery, HR reporting and analytics, and HR security and compliance.
The CIS-HR is a certification exam offered by ServiceNow that is designed to test the knowledge and skills of IT professionals in the field of Human Resources. It is a globally recognized certification that validates the expertise of IT professionals in implementing HR solutions on the ServiceNow platform. Certified Implementation Specialist-Human Resources certification exam tests the candidate's knowledge of the ServiceNow HR Service Delivery and HR Service Management modules.
NEW QUESTION # 72
Which option allows a user to make a copy of a campaign in HR Service Delivery?
Answer: D
Explanation:
Comprehensive and Detailed Explanation: ServiceNow Content Delivery (Campaigns) provides the Copy Campaign feature to increase efficiency for HR Administrators who need to replicate successful outreach efforts. When an HR Administrator selects " Copy Campaign, " the system creates a new campaign record that duplicates the settings, such as the audience, start/end dates, and associated content, from the original campaign. This is particularly useful for recurring annual events like Open Enrollment or quarterly performance review reminders where the structure remains identical but minor dates or specific content pieces need updating. Using the Copy Campaign function prevents the need to manually rebuild complex campaign logic and ensures consistency across different employee engagement initiatives. Once copied, the user can modify the new campaign record independently without affecting the original " Gold Standard " or historical campaign records.
NEW QUESTION # 73
What are the functions of a journey template owner?
Choose 3 answers
Answer: A,B,C
NEW QUESTION # 74
ServiceNow has identified 3 maturity levels for an HR customer.
What are they?
Answer: C
Explanation:
Explanation/Reference: https://www.servicenow.es/content/dam/servicenow-assets/public/en-us/doc-type/other-document/ csc/human-resources-journey-doc.pdf
NEW QUESTION # 75
Which feature enables agents to collaborate in the Next Experience user interface?
Answer: B
Explanation:
Sidebar is a modern collaboration feature within the Next Experience user interface that allows HR agents to communicate with other agents or stakeholders in real-time directly within the context of a record. Unlike Work Notes, which are primarily for asynchronous documentation, Sidebar provides a " chat-like " experience for immediate troubleshooting and knowledge sharing. This is particularly useful for complex HR cases that require input from different specialists, as it keeps the conversation linked to the case record for future reference while allowing for the rapid exchange of information. Sidebar represents the evolution of agent collaboration in ServiceNow, replacing older tools like Connect Chat with a more integrated, Workspace- compatible solution that aligns with the multi-tabbed productivity requirements of modern HR Service Delivery.
NEW QUESTION # 76
When configuring a record on the COE ACL Configuration module how can you apply the conditions to all HR services for the COE?
Answer: B
NEW QUESTION # 77
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