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Salesforce ADM-201 Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Security and Access	12%	- Salesforce Shield - Login Hours and IP Ranges - Record Access (OWD, Sharing Rules) - Field-Level Security - Object-Level Permissions
Topic 2: Service Cloud Applications	10%	- Omni-Channel - Service Contracts - Service Cloud Features - Cases and Entitlements - Web-to-Case and Email-to-Case
Topic 3: Sales Cloud Applications	10%	- Forecasting - Opportunity Management - Sales Cloud Features - Products, Price Books, and Quotes - Account and Contact Management
Topic 4: Activity Management and Chatter	4%	- Chatter Best Practices - Tasks and Events - Chatter Groups and Feeds
Topic 5: Standard and Custom Objects	8%	- Standard Object Overview - Custom Object Creation - Object Relationships (Lookup, Master-Detail) - Roll-up Summary Fields
Topic 6: Workflow and Process Automation	17%	- Workflow Rules - Workflow Actions (Email Alerts, Field Updates, Tasks, Outbound Messages) - Flows (Screen Flows, Autolaunched Flows) - Approval Processes - Process Builder
Topic 7: Organization Setup	4%	- Company Information - User Interface - Fiscal Year - Lightning Experience vs Classic - Currency Management
Topic 8: User Setup	8%	- Permission Sets - Role Hierarchy - Delegated Authentication - User Licenses - User Creation and Management - Profile Configuration
Topic 9: Data Management	10%	- Data Loader - Data Quality Best Practices - Data Import Wizard - Duplicate Rules and Matching Rules - Data Export
Topic 10: Salesforce Mobile App and Lightning Experience	6%	- Navigation and UI Customization - Lightning Experience Features - Salesforce Mobile App Configuration
Topic 11: Reports and Dashboards	11%	- Report Builder - Joined Reports - Scheduling Reports - Summary Reports and Matrix Reports - Dashboard Components - Report Types

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Salesforce Certified Administrator Sample Questions (Q133-Q138):

NEW QUESTION # 133
Name one place where inline Editing is not currently possible. (Choose 2 answers)

A. Edit Page
B. Related Lists
C. List Views
D. All of the above

Answer: A,B

NEW QUESTION # 134
Cloud Kicks (CK) is partnering with a used shoe store and second-hand bicycle emporium. CK has an automated business process it wants to run once a week to count the number of open cases related to an account.
How should the administrator recommend automating this business process?

A. Use a process to update the account when it is edited
B. Configure a scheduled flow in flow Builder.
C. Set up a scheduled process in Process Builder.
D. Create a workflow rule with an outbound message.

Answer: B

Explanation:
Flow Builder supports creating a scheduled flow that can run at specified intervals and perform actions on a set of records that meet certain criteria.
References: https://help.salesforce.com/s/articleView?id=sf.flow_builder_overview.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.flow_concepts_scheduled_start.htm&type=5

NEW QUESTION # 135
Cloud Kicks wants to update a screen flow so that if the checkbox field High Value Customer is set to true, the first screen is skipped and the user is directed to the second screen.
How should the administrator configure the decision element?

A. Use the equals operator and "High Value Customer" as the value.
B. Use the contains operator and "High Value Customer" as the value
C. Use the contains operator and {!$GlobalConstant.False} as the value.
D. Use the equals operator and {!$GlobalConstant.True} as the value.

Answer: D

Explanation:
The equals operator is an operator that compares two values and returns true if they are equal or false if they are not equal; it can be used in decision elements in flow builder to check if two values match certain criteria.
The {!$GlobalConstant.True} value is a global constant value that represents true in flow builder; it can be used in decision elements in flow builder as one of the values being compared. Using equals operator and
{!$GlobalConstant.True} as value can help Cloud Kicks update screen flow so that if checkbox field High Value Customer is set true first screen is skipped by using equals operator compare High Value Customer field value with {!$GlobalConstant.True} value in decision element output connector conditions; if condition is met first screen is skipped else first screen is shown. Using equals operator "High Value Customer" as value contains operator {!$GlobalConstant.False} as value contains operator "High Value Customer" as value are not valid options for updating screen flow skip first screen if checkbox field High Value Customer is set true because they either use wrong values wrong operators compare checkbox field values. References:
https://help.salesforce.com/s/articleView?id=sf.flow_ref_operators.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.flow_ref_elements_decision.htm&type=5

NEW QUESTION # 136
When are WF rules evaluated?

A. After a record is created
B. When a record is cloned
C. Before a record is deleted
D. When a record is created/updated

Answer: D

NEW QUESTION # 137
DreamHouse Realty has an approval process. A manager attempts to approve a record but receives an error.
What should a Platform Administrator do to troubleshoot this issue?

A. Update the field-level security to view on fields that are updated in the process.
B. Review the page layout to ensure the fields updated in the process are visible.
C. Check if the user in the next approver is inactive or missing.
D. Add a delegated approver for the next approver in the process.

Answer: C

Explanation:
A common cause of errors in an Approval Process is a breakdown in the "Approver" chain. If an approval step is configured to route to a specific user or a manager who has been deactivated, Salesforce will throw an error when the current step tries to advance. The Platform Administrator should check the "Next Approver" field on the record or the step definition in Setup to ensure the target user is active and has a valid Salesforce license. While field visibility (Options B and C) is important for the user experience, missing field access typically doesn't "error out" the approval engine itself; it just prevents the user from seeing the data. Checking for inactive users is the first step in troubleshooting runtime errors in automated routing processes.

NEW QUESTION # 138
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