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Oracle 1Z0-1064-26 Exam Syllabus Topics:

Section	Weight	Objectives
Knowledge Management	15%	- Knowledge base setup and configuration - Article management and access
Service Request Management	25%	- Service catalog and entitlements - SR creation, lifecycle and processing - Milestones and action plans - SR categories, assignment rules and routing
Omnichannel Communications	15%	- Media toolbar and agent notifications - Work routing and queue setup - Email, chat and CTI configuration
Fusion Service Overview and Setup	15%	- Service configuration basics - Functional Setup Manager (FSM) usage - Security model, roles and access control
Digital Customer Service (DCS)	20%	- Themes, templates and page customization - Authentication, profiles and security - DCS architecture and deployment
Customization, Productivity and Analytics	10%	- OTBI reporting and integration basics - SmartText, hotkeys and audit features - Application Composer and extensions

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Oracle Fusion Service 2026 Implementation Professional Sample Questions (Q66-Q71):

NEW QUESTION # 66
Your customer wants to have a vertical Media Toolbar instead of the Horizontal one.
Which statement is true?

A. The Horizontal Toolbar is always required, while the Vertical Toolbar and notifications are optional.
B. The Vertical Toolbar is always required, while the Horizontal Toolbar and notifications are optional.
C. The only Vertical Toolbar that you can enable is the Notifications Toolbar.
D. You must set the Vertical Toolbar as the Default, and deactivate all Horizon Toolbars.

Answer: D

NEW QUESTION # 67
What three things should you perform to show product images in the Product Picker component in Digital Customer Service (DCS)?

A. Configure products groups and product items in Engagement Cloud.
B. Add images as the product image will not be pulled from Engagement Cloud.
C. Add product ID(s) to the database component.
D. Add the Product object to your DCS application.

Answer: A,C,D

NEW QUESTION # 68
Which three steps are required to set up a standard coverage for the following scenario: High Severity SRs must be worked round-the-clock and resolved in 24 hours (a First Response metric is not required), and the owner should be warned of pending expiration three hours before expiration?

A. Create a new standard coverage using the delivered Contracts Service Entitlements Entitlement Type.
B. Create an entitlement rule that specifies:-Condition Column Severity = High-Calendar = 24 by 7-Resolution Metric = 1440-Resolution Warning Threshold 180-Appropriate Start and End Dates
C. Do not choose any optional criteria columns.
D. Choose all optional result columns.

Answer: A,B,C

NEW QUESTION # 69
In which three situations can default coverage be applied?

A. for a specific SR status
B. for a specific period of time
C. globally, to all service requests that do not have any other coverage
D. for a specific SR category
E. to a specific customer account

Answer: B,C,D

NEW QUESTION # 70
You are creating a shared SmartText entry. Which option do you need to select to define a time period during which the entry is available to users?

A. Interval
B. Time Period
C. Available
D. Duration
E. Start/Stop

Answer: D

NEW QUESTION # 71
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