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Salesforce Slack-Admn-201 Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: User Lifecycle Management	14%	- Manage user roles and admin roles - Configure user provisioning and deprovisioning - Handle user onboarding and offboarding - Configure single sign-on (SSO) and identity management
Topic 2: Channel & User Group Administration	28%	- Implement channel naming conventions and best practices - Manage user groups and channel permissions - Configure channel management policies - Convert public channels to private channels - Manage default channels and required channels
Topic 3: Enabling Slack Success	15%	- Promote best practices and user adoption - Drive organizational collaboration and productivity - Use analytics and reporting to measure engagement - Create help channels for user support
Topic 4: App Administration	10%	- Manage integrations and workflows - Manage app approvals and app directory - Understand Slack Connect for inter-organization collaboration - Configure app permissions and settings
Topic 5: Fundamentals	9%	- Understand Slack roles and responsibilities - Differentiate between Slack plans and features - Navigate the Slack Admin console
Topic 6: Security	15%	- Manage DLP (Data Loss Prevention) and retention policies - Enable multi-factor authentication (MFA) - Configure security policies and compliance settings - Configure domain and IP restrictions - Monitor and audit workspace activity
Topic 7: Workspace Administration	9%	- Manage workspace settings and configurations - Configure workspace-level and org-level policies - Understand Enterprise Grid organization vs single workspace

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Salesforce Certified Slack Administrator Sample Questions (Q170-Q175):

NEW QUESTION # 170
Andrew is a Workspace Owner and head of HR for a government agency in Munich, Germany. As the head of HR, he manages all aspects of human resources in order to create an engaged workforce and resilient organization.
The HR teams use a variety of technologies, and leadership is implementing a new integrated tool to improve collaboration and productivity. While the tool has many benefits, the adoption rate has been slow due to a lack of internal awareness.
Andrew wants to convince leadership that he needs internal Slack advocates who can lead and support co- workers through the transition. He has a few people in mind who he would nominate as Champions.
Which options appropriately describe Champions? (Choose all that apply.)

A. They identify and implement key use cases for the tool and modify them over time to improve the team' s workflows.
B. They are Slack Administrators, so they have the correct permissions to help the company manage change.
C. They model best practices, and they can rally the team toward common goals.
D. They actively communicate and promote transparency to reinforce the purpose and value of the tool.

Answer: A,C,D

Explanation:
Slack Champions are:
"Advocates who model best practices, promote transparency, identify key use cases, and adapt workflows to improve team effectiveness. Champions do not need to be administrators - their main role is to drive cultural adoption." Option A is incorrect because being a Slack Administrator is not a requirement to be a Champion.
(Reference: Slack Administration Study Guide - Building a Slack Champion Network)
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NEW QUESTION # 171
Oleg is a Workspace Owner, and his company is on the Plus plan.
Oleg's company requires all messages to be saved for the history of the workspace. He has already ensured that only Owners and Admins can delete messages.
Which additional settings should be selected to maintain the message history of the workspace?

A. Message Retention & Deletion set to "Keep everything" for public channels, private channels, DMs, and allowing overrides
B. Message Retention & Deletion set to "Keep everything" for public channels, private channels, DMs, and not allowing overrides
C. Message Retention & Deletion set to "Keep all messages but don't track revisions" for public channels, private channels, DMs, and allowing overrides
D. Message Retention & Deletion set to "Keep all messages but don't track revisions" for public channels, private channels, DMs, and not allowing overrides

Answer: B

Explanation:
To ensure complete preservation of message history with no ability for users to override retention settings:
"Message Retention & Deletion should be set to 'Keep everything' for public channels, private channels, and DMs, and admins should disallow users from overriding workspace-wide retention settings." Allowing overrides (Option B) would permit users to modify retention, which could lead to gaps in message history.
(Reference: Slack Administration Study Guide - Message Retention and Compliance Settings)
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NEW QUESTION # 172
You're an Org Admin for your company's Slack Enterprise Grid org. Your organization uses an identity provider (IdP) with SCIM provisioning. Today is the last day of employment for a manager at your company who is a Workspace Admin.
What is the best strategy to ensure the account is no longer active after this Workspace Admin's departure?
(Select the best answer.)

A. Deactivate the departing Workspace Admin from all Enterprise Grid workspaces from each workspace's Manage Members page.
B. Deactivate the Workspace Admin's account in the IdP, and automatically sync deactivated members from your organization's IdP.
C. Manually delete the departing Workspace Admin from your organization's IdP.
D. Request an Org Owner deactivate the departing Workspace Admin from the Org Admin dashboard.

Answer: B

Explanation:
According to Slack's official SCIM documentation:
"Deactivating a user in the identity provider (IdP) automatically deactivates the user's Slack account through SCIM provisioning." This ensures the Workspace Admin is promptly deactivated across the Enterprise Grid without needing manual action in Slack itself. Options A, C, and D are manual or inefficient approaches when SCIM is available.
(Reference: Slack Administration Study Guide - SCIM Provisioning and Lifecycle Management)
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NEW QUESTION # 173
You're a Workspace Admin at a real estate technology company. Your HR team asks you to simplify how new hires request access to the tools they need.
This onboarding step is currently done manually through emails. Employees are then required to follow up via email to IT support, causing delays.
Given all new hires have access to Slack pre-onboarding, which two Slack features would you recommend to improve these processes? (Select the TWO best answers.)

A. Invite each new employee as a Single-Channel Guest before they join, to give them more advance time to submit tool access requests.
B. Use Workflow Builder to automatically send instructions on how to request access to new tools when new employees join the default #general channel.
C. Use Workflow Builder to automatically post instructions on how to request access to new tools in the default #general channel once per week.
D. Use Workflow Builder to create a form for tool access requests, to simplify data collection and reduce wasted time going back and forth in email.

Answer: B,D

Explanation:
Slack recommends using Workflow Builder to:
"Trigger onboarding workflows automatically when employees join channels, and use custom forms to collect consistent information and reduce unnecessary communication." Inviting new hires as Single-Channel Guests (Option B) is not relevant because they are expected to have full access pre-onboarding.
(Reference: Slack Administration Study Guide - Automating Onboarding with Workflows)
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NEW QUESTION # 174
Large Corp is shutting down its Marketing team based in Europe. Deprovisioning is supported through their IdP.
When Large Corp removes users from their IdP, what will happen to their Slack accounts?

A. Their accounts will be deactivated, but they won't be signed out of their devices. A session reset is also required.
B. Their accounts will be deactivated, they will be signed out on all of their devices, and their accounts will be removed from channels. However, their messages and files won't be deleted.
C. Their Slack accounts will be deleted permanently, and all messages and files will be deleted, as well, for compliance reasons.
D. Their accounts will be deactivated, they will be signed out on all of their devices, and their accounts will be removed from channels. However, only their messages and files in direct messages will be deleted.

Answer: B

Explanation:
When users are deprovisioned via SCIM or IdP integration:
"Their accounts are deactivated, they are signed out from all sessions, and their accounts are removed from channels, but their messages and files remain intact in Slack unless a separate data retention policy dictates otherwise." Slack retains historical content unless specifically configured for deletion.
(Reference: Slack Administration Study Guide - Deactivation and Deprovisioning via SCIM)
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NEW QUESTION # 175
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