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SAP C_BCSCX_2502 Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Articulating Value and Business Outcomes	25%	- Value proposition of integrated CX portfolio - Linking solutions to business goals - Demonstrating impact on customer engagement
Topic 2: Integration Across CX Solutions and SAP Business Suite	40%	- Integration with SAP Business Suite / S/4HANA 1. Integration points and architecture 2. Use cases and business scenarios - Integration between CX solutions 1. Consistency across customer interactions 2. Efficiency and personalization benefits
Topic 3: Understanding the SAP Customer Experience Portfolio	35%	- Unified offering for customer relationship enhancement - Structure and components of SAP CX portfolio 1. Marketing solutions 2. Commerce solutions 3. Customer Data solutions 4. Sales solutions 5. Service solutions

Section

Weight

Objectives

Topic 1: Articulating Value and Business Outcomes

25%

- Value proposition of integrated CX portfolio
- Linking solutions to business goals
- Demonstrating impact on customer engagement

Topic 2: Integration Across CX Solutions and SAP Business Suite

40%

- Integration with SAP Business Suite / S/4HANA

1. Integration points and architecture
2. Use cases and business scenarios

- Integration between CX solutions

1. Consistency across customer interactions
2. Efficiency and personalization benefits

Topic 3: Understanding the SAP Customer Experience Portfolio

35%

- Unified offering for customer relationship enhancement
- Structure and components of SAP CX portfolio

1. Marketing solutions
2. Commerce solutions
3. Customer Data solutions
4. Sales solutions
5. Service solutions

>> C_BCSCX_2502 Latest Practice Materials <<

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SAP Certified - Positioning SAP Business Suite via SAP Customer Experience Solutions Sample Questions (Q12-Q17):

NEW QUESTION # 12
What can companies who unlock the SAP Customer Experience value potential with Clean Core expect?
Note: There are 3 correct answers to this question.

A. Efficient operations of IT security and efficiency
B. Better process execution through improved data quality
C. Data quality and consistency challenges
D. Rapid, continuous innovation by running the latest software version
E. Complex and costly upgrades from custom extensions

Answer: A,B,D

NEW QUESTION # 13
Which feature is available in SAP Commerce Cloud?

A. Management for intercompany sales processes
B. Case processing with registered products
C. Product catalog
D. Bounce management for new prospects

Answer: C

NEW QUESTION # 14
Which of the following actions can you perform in SAP Customer Data Cloud?

A. You can record all master data (customer, products, organization) in a central database.
B. You can migrate data using the Data Workbench.
C. You can analyze customer preferences for communication.
D. You can manage customer segments.

Answer: C

NEW QUESTION # 15
In what ways can SAP CX AI toolkit optimize businesses?
Note: There are 3 correct answers to this question.

A. By integrating with non-SAP systems
B. By supporting edge computing scenarios
C. By automatically generating and managing product attributes from existing descriptions
D. By providing visual search options to transform the shopping experience for customers
E. By generating engaging content for banners, social media posts, and blog posts

Answer: C,D,E

NEW QUESTION # 16
Which of the following are solution capabilities of SAP Emarsys?
Note: There are 3 correct answers to this question.

A. Advanced Segmentation
B. Smart Analytics
C. Automation Programs
D. Web Page Creation and Generation
E. Processing Leads and Opportunities

Answer: A,B,C

NEW QUESTION # 17
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