Latest Released ITIL ITIL-4-Transition Real Sheets - ITIL 4 Managing Professional Transition Sample Questions

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ITIL ITIL-4-Transition Exam Syllabus Topics:

Section	Weight	Objectives
Drive Stakeholder Value (DSV)	20%	- Customer journey mapping and experience management - Stakeholder relationship management - Service consumption and value realization
Direct, Plan and Improve (DPI)	20%	- Governance and management control - Strategic planning and direction setting - Continual improvement and organizational change
Create, Deliver and Support (CDS)	20%	- Service design, development and delivery - Service performance and quality management - Value streams and processes for creation and delivery
High Velocity IT (HVIT)	20%	- Rapid service delivery and continuous improvement - Operating models for high-speed digital environments - Agile, Lean and DevOps principles and practices
ITIL 4 Core Concepts and Differences from Previous Versions	20%	- Key concepts and definitions in ITIL 4 - Service value system and service value chain - Main differences between ITIL v3 and ITIL 4

>> ITIL-4-Transition Real Sheets <<

ITIL-4-Transition Sample Questions & ITIL-4-Transition Valid Exam Voucher

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ITIL 4 Managing Professional Transition Sample Questions (Q40-Q45):

NEW QUESTION # 40
Which is included in onboarding?
1. Negotiating service targets with customers
2. Building awareness of the new consumer
3. Ensuring resources are prepared for service provision
4. Designing the service components and infrastructure

A. 1 and 2
B. 3 and 4
C. 1 and 4
D. 2 and 3

Answer: D

NEW QUESTION # 41
An organization with established processes for managing incidents, changes, and problems, receives a high volume of calls from users complaining that their issues are not being resolved efficiently. What is the FIRST step the organization should take to start to improve the situation?

A. Improve the integration of tools to ensure there are no gaps between processes
B. Use value stream mapping to help understand the end-to-end flow of user support
C. Review skills and competencies of user support staff to ensure they have the required capability
D. Encourage teams to collaborate so they can focus on value of users

Answer: B

NEW QUESTION # 42
Identify the missing word(s) in the following sentence:
The purpose of the problem management practice is to reduce the likelihood and impact of incidents by identifying actual and potential causes of incidents, and managing [?] and known errors.

A. Events
B. Changes
C. Workarounds
D. Configuration items

Answer: C

Explanation:
Comprehensive Explanation:
Problem management focuses on:
* Identifying causes of incidents
* Producing workarounds
* Managing workarounds and known errors
Thus, the missing term is "workarounds".

NEW QUESTION # 43
Which is an example of a digital organization?

A. An organization which uses IT to support its operational processes
B. An organization which uses IT to change its strategic direction
C. An organization which uses IT to improve its 'service desk' practice
D. An organization which has undergone an IT transformation

Answer: B

Explanation:
Explanation
A digital organization is an organization that leverages digital technology to create value for its customers, employees, and other stakeholders. A digital organization is not just an organization that uses IT to support its operational processes, or an organization that has undergone an IT transformation, or an organization that uses IT to improve its 'service desk' practice. These are examples of IT-enabled organizations, but not necessarily digital organizations. A digital organization is an organization that uses IT to change its strategic direction, to create new business models, to innovate and differentiate itself from competitors, and to deliver value faster and more effectively. A digital organization is an organization that adopts a digital mindset, culture, andcapabilities to thrive in the digital era. References:
https://www.axelos.com/resource-hub/blog/itil-4-leader-dits-guide-for-digital-transformation
https://assets.website-files.com/6372a610b17ef0b86547d1ae/6400e103a11a9d3d6dc0abb7_ITIL4_Digital%20an

NEW QUESTION # 44
Which is a method for value-driven, data-driven and user-centered service design?

A. Stakeholder analysis
B. Design thinking
C. The MoSCoW method
D. Balanced scorecard

Answer: C

Explanation:
Differential charging is a mechanism that allows the service provider to charge different prices for the same service depending on some pre-defined parameters, such as time of day, location, demand, etc. This way, the service provider can optimize the use of resources and encourage or discourage the consumption of the service at certain times or places. For example, a telecom operator may charge more for a phone call during peak hours than during off-peak hours. This is different from other charging mechanisms, such as:
* Cost: The service provider charges the customer the exact amount of money that it costs to deliver the service, without any profit margin or overhead.
* Cost plus: The service provider charges the customer the cost of delivering the service plus a fixed percentage or amount of profit.
* Market price: The service provider charges the customer the price that is determined by the supply and demand of the service in the market, regardless of the actual cost of delivering the service. References:
* Service financial management: ITIL 4 Practice Guide, section 2.2.1
* Charging and ITIL Financial Management - What are the options?, section "Internal services - Living on the safe side"

NEW QUESTION # 45
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