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Peoplecert ITIL-4-HVIT Exam Syllabus Topics:

SectionObjectives
Topic 1: Understand concepts regarding the high-velocity nature of digital enterprises- Understand the concepts of high-velocity IT
  • 1. The characteristics of high-velocity IT
    • 2. Digital technology and digital organizations
      Topic 2: Understand the importance of the ITIL guiding principles in a high-velocity IT environment- Applying ITIL guiding principles
      • 1. Optimize and automate
        • 2. Focus on value
          Topic 3: Understand the digital product lifecycle in terms of the ITIL operating model- Digital product lifecycle and value streams
          • 1. Designing and delivering digital products
            • 2. Operating and improving digital products
              Topic 4: Understand how ITIL practices contribute to high-velocity IT- Key ITIL practices for high-velocity environments
              • 1. Information security management
                • 2. Business analysis
                  • 3. Architecture management
                    • 4. Deployment management
                      • 5. Service validation and testing
                        Topic 5: Understand how to contribute to achieving value with digital products- Value creation in high-velocity IT
                        • 1. Feedback loops and continual improvement
                          • 2. Customer and stakeholder value

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                            Peoplecert ITIL 4 Specialist: High-Velocity IT Sample Questions (Q69-Q74):

                            NEW QUESTION # 69
                            A development team consistently chooses quick fixes to meet release deadlines, knowing that these will make future changes more difficult and costly.
                            What is this an example of?

                            Answer: A

                            Explanation:
                            Technical debt is the accumulation of work that is deliberately or accidentally deferred in favour of faster delivery. Like financial debt, it accrues "interest" in the form of increased effort and risk for future changes, and if left unmanaged it undermines resilient operations and slows development.


                            NEW QUESTION # 70
                            A support team performs its incident diagnosis and resolution activities within a persistent group messaging platform, where automation tools also post information and execute commands.
                            Which practice is being used?

                            Answer: C

                            Explanation:
                            ChatOps brings people, tools, processes, and automation together in a shared conversational platform. Because actions and their results are recorded in a common channel, situational awareness improves, knowledge is shared automatically, and an auditable record of activity is created as a by-product of normal work.


                            NEW QUESTION # 71
                            What is the MOST LIKELY reason for an organization to delay a transformation to high velocity?

                            Answer: D

                            Explanation:
                            The most likely reason to delay a transformation to high velocity is that the organization is not ready for a cultural change, since high-velocity IT requires new mindsets, collaboration models, and behaviors that cannot succeed without cultural readiness.


                            NEW QUESTION # 72
                            A service provider is performing a review that considers how well people use information that is presented on a particular screen.
                            Which high-velocity IT objective will this review support?

                            Answer: B

                            Explanation:
                            Evaluating how effectively users interact with information on a screen supports improvements in usability and user experience design. This directly contributes to faster development by enabling teams to refine interfaces, reduce user friction, and deliver features more efficiently based on feedback, which aligns with the high-velocity IT objective of accelerating development and delivery.


                            NEW QUESTION # 73
                            The service desk team at a small university provides a walk-in service for its students from 8:00 to 17:00 during the week. The only other available channel is telephone support during the same hours. Students often complain that they have to wait for a long time, and that they need support after working hours.
                            Which is the BEST approach to improve the students' service experience?

                            Answer: A

                            Explanation:
                            Improving service experience in this situation requires reducing wait times and extending accessibility beyond working hours. Providing and encouraging self-service enables students to resolve common issues independently at any time, improving availability, reducing queue pressure on the service desk, and enhancing overall user experience without being constrained by service desk operating hours.


                            NEW QUESTION # 74
                            ......

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