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The ITIL 4 Foundation (ITILFNDv4) certification exam is one of the top-rated career advancement certification exams. The ITIL 4 Foundation (ITILFNDv4) certification exam can play a significant role in career success. With the ITIL 4 Foundation (ITILFNDv4) certification you can gain several benefits such as validation of skills, career advancement, competitive advantage, continuing education, and global recognition of your skills and knowledge. The ITIL 4 Foundation (ITILFNDv4) certification is a valuable credential that assists you to enhance your existing skills and experience.

EXIN ITILFNDv4 Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Key Concepts of Service Management	15%	- Services, service offerings, service relationships - Service management as a practice - Value, value co-creation, stakeholders
Topic 2: ITIL Guiding Principles	15%	- Think and work holistically - Keep it simple and practical - Progress iteratively with feedback - Focus on value - Start where you are - Collaborate and promote visibility - Optimize and automate
Topic 3: Technology and Information Management	10%	- Role of technology in service management - Information management principles
Topic 4: ITIL Service Value System	20%	- Continual improvement - Governance - Purpose and components - Service value chain 1. Engage 2. Improve 3. Plan 4. Deliver and support 5. Obtain/build 6. Design and transition
Topic 5: ITIL Practices	30%	- Technical management practices 1. Deployment management 2. Software development and management 3. Infrastructure and platform management - Service management practices 1. Service level management 2. Business continuity management 3. Service request management 4. Availability management 5. Incident management 6. Change enablement 7. Problem management 8. Capacity and performance management - General management practices 1. Continual improvement 2. Relationship management 3. Information security management 4. Supplier management
Topic 6: Organizational Structure and Roles	10%	- Key roles and responsibilities - Teams and groups

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EXIN ITIL 4 Foundation Sample Questions (Q329-Q334):

NEW QUESTION # 329
Which statement about IT service management is CORRECT?

A. It is performed by customers using a mix of IT systems, services and processes
B. It is performed by IT service providers using a mix of suppliers and their products
C. It is performed by IT service providers using a mix of people, process and technology
D. It is performed by the service desk using a mix of people, process and technology

Answer: C

NEW QUESTION # 330
Which practice conducts reviews to validate that services are covering the needs of the customer?

A. Service desk
B. Service level management
C. Change enablement
D. Monitoring and event management

Answer: B

NEW QUESTION # 331
Which BEST describes the focus of the 'think and work holistically' principle?

A. Eliminating unnecessary steps to deliver valuable outcomes
B. Integrating an organization's activities to deliver value
C. Considering the existing organizational assets before building something new
D. Breaking down large initiatives into smaller pieces of work

Answer: B

NEW QUESTION # 332
A service offering may include goods, access to resources, and service actions. Which is an example of a service action?

A. A password allows a user connect to a WiFi network
B. A service desk agent provides support to a user
C. A license allows a user to install a software product
D. A mobile phone enables a user to work remotely

Answer: B

NEW QUESTION # 333
Which is the CORRECT description of an outcome?

A. The result of carrying out an activity, following a process, or delivering an IT service
B. The prediction of the future demand requirements for an activity, process or IT service
C. The design and development of the activities that make up a process or IT service
D. The inputs that trigger an action for an activity, process or IT service

Answer: A

NEW QUESTION # 334
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