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The CIS-ITSM certification exam covers a wide range of topics related to IT Service Management, including incident management, problem management, change management, service level management, and service catalog management. CIS-ITSM exam also covers topics related to the ServiceNow platform, such as configuration management, user administration, and reporting. CIS-ITSM Exam is designed to test the candidate's knowledge and understanding of IT Service Management best practices and how they can be implemented using the ServiceNow platform.
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ServiceNow CIS-ITSM Certification is highly regarded in the IT industry and is recognized as a valuable credential for IT professionals. Certified Implementation Specialist - IT Service Management certification demonstrates the candidate's expertise in implementing IT Service Management solutions using ServiceNow and validates their skills in managing IT services efficiently and effectively. Certified Implementation Specialist - IT Service Management certification also enhances the candidate's career opportunities and earning potential.
NEW QUESTION # 144
The root cause, workaround, and a fix to a problem have been identified, but management has decided not to implement the solution. Which action does the problem coordinator take regarding the problem record?
Answer: C
Explanation:
In the Problem Management lifecycle within ServiceNow, when a permanent fix is identified but cannot be implemented-due to cost, high risk of downtime, or business priority-the organization must formally acknowledge this decision. By selecting Accept Risk, the Problem record moves to a " Closed " state with a resolution code indicating the risk has been accepted. This ensures the Known Error remains documented in the system (often via an associated Knowledge Article) so that the Service Desk is aware of the workaround, even though a permanent resolution will not be applied.
NEW QUESTION # 145
Which change request fields are mandatory to transition from Review to Closed in the base platform configuration? (Choose 2 options)
Answer: A,D
Explanation:
In the ServiceNow Change Management base platform configuration, the transition from the Review state to the Closed state requires specific documentation of the outcome.
* Close code (B): This field is used to categorize the result of the change (e.g., Successful, Successful with Issues, or Unsuccessful).
* Close notes (C): This is a mandatory text field where the implementer provides a summary of the implementation and any post-implementation observations.
While " Closed by " and " Closed " (date/time) are important for auditing, they are typically system-populated automatically when the state changes to Closed and are not manual requirements for the user to fill out to trigger the state transition.
NEW QUESTION # 146
Where can a change manager define the interval frequency for unauthorized change detection?
Answer: D
Explanation:
Answer C aligns with the baseline ServiceNow implementation: C. Unauthorized Change Properties module.
Change Management uses models, model states, state-transition conditions, flows, approval policies, risk controls, conflict detection, change tasks, CI relationships, and access criteria to implement controlled change lifecycles. The model defines the fit-for-purpose process while supporting automation without requiring direct modification of protected baseline logic. The key exam technique is to identify the object that directly controls the requested behavior, rather than selecting a nearby administrative feature that only reports on, displays, or indirectly influences the process. The remaining choices are not the best fit. A. The ci.change unplanned business rule; B. Event Processing Properties module; D. Unauthorized change flow. Those alternatives represent different configuration layers or operational purposes and do not satisfy the requirement as directly as the selected answer. For implementation work, favor the baseline property, role, policy, model, record type, or automation mechanism before introducing custom scripts. That approach preserves upgrade compatibility, keeps process ownership explicit, and matches the configuration patterns emphasized throughout the CIS-ITSM curriculum. Study Guide Topics: Change Management; baseline configuration; roles and access; lifecycle and automation behavior.
NEW QUESTION # 147
Which of the following are valid states for Standard Change requests? (Choose all that apply.)
Answer: B,D,E
NEW QUESTION # 148
What should you use to capture data in a grid layout on a catalog item?
Answer: D
NEW QUESTION # 149
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