ITIL 4 Specialist: Create, Deliver and Support exam dumps & ITIL-4-CDS practice torrent & ITIL 4 Specialist: Create, Deliver and Support training vces

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Peoplecert ITIL-4-CDS Exam Syllabus Topics:

SectionObjectives
Value Stream Design and Development- Designing service value streams
  • 1. Customer journey mapping
  • 2. Service design considerations
Create, Deliver and Support Practices- Supporting management practices
  • 1. Service desk
  • 2. Incident management
  • 3. Change enablement
  • 4. Knowledge management
  • 5. Problem management
- Service performance and quality
  • 1. Monitoring and measurement
  • 2. Continual improvement
Introduction to Create, Deliver and Support- Core concepts of service value streams
  • 1. Value streams and workflows
  • 2. Service value system integration
Organizational Structure and Teams- Team culture and collaboration
  • 1. Team capabilities and competencies
  • 2. Workforce planning and development
Information and Technology- Supporting technologies
  • 1. Service management technologies
  • 2. Automation and tool integration
Prioritization and Work Management- Work planning and prioritization
  • 1. Backlog management
  • 2. Capacity and demand management

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Peoplecert ITIL-4-CDS Latest Test Questions - ITIL-4-CDS Top Questions

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Peoplecert ITIL 4 Specialist: Create, Deliver and Support Sample Questions (Q73-Q78):

NEW QUESTION # 73
An organization wants to encourage its employees to suggest improvements to its practices.
However, employees are reluctant to suggest improvements because their suggestions have been ignored in the past. The employees do not trust their managers to be open and transparent.
Which concept should be applied to overcome this challenge?

Answer: D


NEW QUESTION # 74
An organization has received complaints from customers regarding incident resolution times. The organization is using value stream mapping to visualize the activities involved in restoring service following an outage. The team has designed an optimized flow that begins with the incident being generated by a monitoring tool, and ends when service is restored. Leadership is concerned that this approach has failed to provide the insight needed to reduce delays. Which is the BEST action this team can take to address leadership's concern?

Answer: C


NEW QUESTION # 75
A user has logged an incident saying that transactions via the company website are very slow.
The service desk team does not have the skills needed to investigate this. There are many different teams that this could be escalated to, including a web server team, an application team, an infrastructure team, and a performance management team.
Which is the BEST approach for the service desk to use for escalating this incident?

Answer: B


NEW QUESTION # 76
An organization wants to make some changes to individual and team objectives. The new objectives need to align to the organization's goal of anticipating the needs of its customers.
Which concept is the key element of this alignment?

Answer: B


NEW QUESTION # 77
Which is often included in an Agile approach to software development?

Answer: B


NEW QUESTION # 78
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