Perfect 1Z0-1064-26 - Exam Oracle Fusion Service 2026 Implementation Professional Revision Plan

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Oracle 1Z0-1064-26 Exam Syllabus Topics:

Section	Objectives
Topic 1: Oracle Fusion Service Overview	- Service Configuration Basics 1. Basic setup and administration 2. Security roles and access control - Core Service Architecture 1. Fusion Service data model and components 2. Service request lifecycle management
Topic 2: Integrations and Extensions	- Integration capabilities 1. Third-party system integration 2. REST APIs and integration flows
Topic 3: Service Request Management	- Customer interaction handling 1. Communication templates and notifications 2. Omnichannel support processes - Case and ticket handling 1. Creation, routing, and assignment rules 2. SLAs and escalation management
Topic 4: Reporting and Analytics	- Service analytics 1. Dashboards and KPIs 2. Operational reporting
Topic 5: Knowledge Management	- Knowledge articles 1. Creation and lifecycle management 2. Search and recommendation usage
Topic 6: Field Service and Dispatch	- Field service operations 1. Scheduling and dispatch rules 2. Work order management

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Oracle Fusion Service 2026 Implementation Professional Sample Questions (Q13-Q18):

NEW QUESTION # 13
Which four statements are correct about hotkeys for Action Commands?

A. They allow a user to copy a service request.
B. They can all be modified.
C. They can be assigned to a custom action script.
D. They allow a user to escalate a service request.
E. They have default values.
F. They allow a user to forward a service request.

Answer: B,D,E,F

NEW QUESTION # 14
Which two options are true about role synchronization for Digital Customer Service (DCS)?

A. is required for every DCS instance
B. enables DCS user authentication through an identity management service (such as Engagement Cloud identity management)
C. also synchronizes userIDs and passwords between DCS and Engagement Cloud
D. is real time

Answer: A,D

NEW QUESTION # 15
You want to configure the workflow for the standard Service Request (SR) object. Which four actions can you do?

A. You can modify the workflow to update field values within the SR object.
B. You must make the changes using the Page Composer tool.
C. You can send an e-mail notification to specified recipients.
D. You will be required to code any new workflow actions in Groovy.
E. You can define the workflow to run when certain fields of the SR object are changed.
F. You can generate tasks for the SR object from the workflow.

Answer: A,C,E,F

NEW QUESTION # 16
Your Engagement Cloud site has had the knowledge function enabled. Your internal users want to author articles. Unfortunately, they cannot find the option to create new articles.
What option could cause this problem?

A. Users have not been given the "Knowledge Analyst" role.
B. The "Show article snippet in search and recommend" option has not been selected in the task "Manage Administrator Profile Values".
C. The Base Locale for the articles has not been enabled in the correct language.
D. The User Group selected for authoring articles has been set to 'External".

Answer: A

NEW QUESTION # 17
Which two actions can you take when using Application Composer to create a new Trouble Ticket object?

A. You can set an object rule to validate that a Trouble Ticket of Priority 1 cannot be saved without being assigned to a staff member.
B. You can create a trigger on the Trouble Ticket object using the Upon Import Into Database trigger event to update the custom "OpenTroubleTickets" of the Account object.
C. You can set a field rule to validate that the Priority field of the Trouble Ticket object is between 1 and 5
D. You can create a field rule or a field trigger on a field of the Trouble Ticket object but not both on the same field.

Answer: B,C

NEW QUESTION # 18
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