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Salesforce AP-219 Exam Syllabus Topics:

TopicDetails
Topic 1
  • User Experience and Customization: Customizing Lightning UI for different user roles using declarative tools like Lightning Page Editor and Report Builder.
Topic 2
  • Data Model: Core objects (Order, Order Summary, Fulfillment Orders, Return Orders), B2C Commerce integrations, and tracing data flow including custom attributes.
Topic 3
  • Deployment and Debugging: Deployment options, lifecycle management, building processes with pre-configured data, and understanding supporting objects and system runtime.
Topic 4
  • Process Automation and Integrations: Configuring end-to-end Order Management processes and external system integrations using declarative tools and clicks-based configuration.

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Salesforce Order Management Administrator Accredited Professional Sample Questions (Q95-Q100):

NEW QUESTION # 95
Order Allocation should work on Order Items in which status?

Answer: B

Explanation:
Order Allocation should work onOrder Items in Awaiting Allocation status. This status indicates that the Order Item has been confirmed by the customer and is ready to be allocated to a Fulfillment Order based on routing rules and inventory availability. Verified Reference:https://help.salesforce.com/s/articleView?id=sf.order_management_order_item_status.htm&type=5


NEW QUESTION # 96
An administrator wants to collect additional information from the customer when they cancel items on an Order Summary. How can the administrator modify the user interface to collect this information?

Answer: B


NEW QUESTION # 97
Which object record Is created when customer returns a product after fulfillment?

Answer: A

Explanation:
The object record that is created when customer returns a product after fulfillment is Return Order. A Return Order is a record that represents a return request for an order or part of an order. A Return Order has a lookup relationship to both Order Summary and Change Order objects, and it contains information such as the return reason, status, date, etc. Verified Reference:https://help.salesforce.com/s/articleView?id=sf.order_management_return_order.htm&type=5


NEW QUESTION # 98
Which two practices ate needed for a custom attribute to map into Order Management assumingthe attribute has been created on the necessary objects?

Answer: A,C

Explanation:
Two practices that are needed for a custom attribute to map into Order Management assuming the attribute has been created on the necessary objects are:
The types must match within reason. The data type of the custom attribute in Order Managementmust match or be compatible with the data type of the corresponding attribute in the external system, such as B2C Commerce or B2B Commerce. For example, if the attribute is a string in B2C Commerce, it must also be a string in Order Management.
The namesmust be an exact match. The name of the custom attribute in Order Management must be exactly the same as the name of the corresponding attribute in the external system, including capitalization and punctuation. For example, if the attribute is named "kitItem" in B2C Commerce, it must also be named "kitItem" in Order Management.
Verified Reference: https://documentation.b2c.commercecloud.salesforce.com/DOC2/topic/com.demandware.dochelp/OrderManagement/Administration/AdminAttrMgrCustomAttributes.html


NEW QUESTION # 99
What can an administrator use to control what inventory is exposed on specific selling channels?

Answer: C

Explanation:
The Product Eligibility Flag is a custom field on the Product object that indicates whether a product is eligible for a specificselling channel. An administrator can use this field to control what inventory is exposed on different channels, such as web, mobile, or store. For example, if a product has the Product Eligibility Flag set to Web Only, it will not be available for otherchannels. Reference: Order Management Objects, [Product Eligibility Flag]


NEW QUESTION # 100
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