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Salesforce Slack-Admn-201 Exam Syllabus Topics:

Section	Objectives
Topic 1: Security and Compliance	- Data retention and compliance settings - Authentication and access controls
Topic 2: Integrations and App Management	- Salesforce and third-party integrations - Slack app installation and management
Topic 3: Channel and Collaboration Management	- Channel structure and governance - Messaging and collaboration features
Topic 4: Workspace Administration	- User provisioning and identity management - Slack workspace setup and configuration
Topic 5: Troubleshooting and Support	- Common workspace issues resolution - Admin tools and diagnostic capabilities

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Salesforce Certified Slack Administrator Sample Questions (Q32-Q37):

NEW QUESTION # 32
What would be the expected behavior if a team member in Enterprise Grid is added to an IdP (Identity Provider) group with auto-provisioning enabled to a workspace?

A. The member would be notified that they have a new workspace that they can join and would be unable to dismiss it until they have joined the workspace.
B. The member would be automatically added to the new workspace and would be unable to leave.
C. There will be no changes to the member's workspace list.
D. The member would be automatically added to the new workspace unless it is a hidden workspace.

Answer: D

Explanation:
In Enterprise Grid, if auto-provisioning is enabled via an IdP group, when a member is added to that group, they are automatically provisioned to the specified workspace. According to Slack's official Enterprise Grid documentation:
"When a member is added to an IdP group that's mapped to a workspace, they will be automatically provisioned (added) to the workspace, unless the workspace is set as hidden." Hidden workspaces require an invitation or manual addition and are excluded from automatic group provisioning. Therefore, unless the workspace is hidden, members will automatically join it without needing to take any manual action.
(Reference: Slack Administration Study Guide - Enterprise Grid Configuration and IdP Group Management)

NEW QUESTION # 33
You're an Org Owner at a company that doesn't allow members to manage any Slack Connect permissions. A member reaches out with a concern: they sent a Slack Connect channel invitation to the wrong external company. The invitation was approved automatically.
What should you tell the requestor? (Select the best answer.)

A. The requestor can choose how much channel history will be visible when the external organization accepts the invitation. You can also offer to show them how to revoke the channel invitation if it has not been accepted yet.
B. All channel history will be visible when the external organization accepts the invitation. You can also offer to show them how to revoke the channel invitation if it has not been accepted yet.
C. All channel history will be visible when the external organization accepts the invitation. You can also offer to revoke the channel invitation if it has not been accepted yet.
D. Channel history will not be visible when the external organization accepts the invitation. You can also offer to revoke the channel invitation if it has not been accepted yet.

Answer: B

Explanation:
Slack Connect rules state:
"Once an external organization joins a Slack Connect channel, they can see all existing channel history unless otherwise configured. Before they accept, Org Owners can revoke the pending invitation to prevent access." Thus, channel history will be visible, and the requestor should be shown how to revoke the invite.
(Reference: Slack Administration Study Guide - Slack Connect and Channel Invitation Management)
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NEW QUESTION # 34
The Operations team at Fire Extinguishers Ltd has recently launched Slack and wants to better collaborate when internal alerting systems notify them of a failure. In the past, it was difficult to identify where the alert was coming from and who was responding. Sometimes, the team even missed the alerts.
The Operations team and the Security team both have alerting set up with popular software tools, and the alerts get sent to multiple, unrelated teams.
What should Fire Extinguishers Ltd do to centralize their alerting identification and response?

A. Install apps from the Slack App Directory for the tools they use, and have the apps post alerts in a
#alerts-all channel for the relevant teams to monitor.
B. Send an announcement to the company reminding them to be more responsive when receiving alerts.
C. Build custom apps for all the popular tools that send the alerts to one channel.
D. Set up Slackbot custom responses to trigger when the word "alert" or "failure" is used in Slack.

Answer: A

Explanation:
The best practice is to install official, vetted apps for each alerting tool from the Slack App Directory and configure them to post into a centralized channel (such as #alerts-all). According to Slack documentation:
"Integrating alerting tools through approved apps ensures reliable, structured, and centralized notifications.
Centralized channels allow all relevant teams to quickly monitor, identify, and respond to incidents." Building custom apps is unnecessary if existing integrations meet the needs, and reminders or Slackbot triggers do not solve the systemic problem.
(Reference: Slack Administration Study Guide - Integration Management and Best Practices)
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NEW QUESTION # 35
You're an Org Admin for your company's Slack Enterprise Grid org. Your organization uses an identity provider (IdP) with SCIM provisioning. Today is the last day of employment for a manager at your company who is a Workspace Admin.
What is the best strategy to ensure the account is no longer active after this Workspace Admin's departure?
(Select the best answer.)

A. Deactivate the Workspace Admin's account in the IdP, and automatically sync deactivated members from your organization's IdP.
B. Manually delete the departing Workspace Admin from your organization's IdP.
C. Deactivate the departing Workspace Admin from all Enterprise Grid workspaces from each workspace's Manage Members page.
D. Request an Org Owner deactivate the departing Workspace Admin from the Org Admin dashboard.

Answer: A

Explanation:
According to Slack's official SCIM documentation:
"Deactivating a user in the identity provider (IdP) automatically deactivates the user's Slack account through SCIM provisioning." This ensures the Workspace Admin is promptly deactivated across the Enterprise Grid without needing manual action in Slack itself. Options A, C, and D are manual or inefficient approaches when SCIM is available.
(Reference: Slack Administration Study Guide - SCIM Provisioning and Lifecycle Management)
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NEW QUESTION # 36
You're an Org Owner at a 10,000-person company that uses Slack across the organization.
In a recent feedback survey, employees have expressed frustrations about silos, lack of transparency, and difficulty locating information.
IT leadership asks you to provide metrics that can be tracked over the course of the next year to measure progress toward increasing transparency.
What type of data would you recommend the team track?
(Select the best answer.)

A. Percentage of message engagement in org-wide announcements channels in the last six months
B. Number of weekly active members (i.e., active in the last 7 days)
C. Number of multi-workspace channels across the organization
D. Percentage of messages viewed in public channels vs. in private channels and direct messages (DMs)

Answer: D

Explanation:
Slack recommends measuring transparency by:
"Tracking the percentage of messages sent or viewed in public channels versus private channels and DMs. An increase in public activity correlates to increased organizational transparency." While engagement and activity metrics (A, C, D) are useful for other goals, measuring the public vs. private messaging ratio directly addresses transparency concerns.
(Reference: Slack Administration Study Guide - Analytics for Measuring Transparency and Collaboration)
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NEW QUESTION # 37
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