Oracle 1Z0-1064-26 Exam Questions Pdf - 1Z0-1064-26 Practice Tests

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Oracle 1Z0-1064-26 Exam Syllabus Topics:

Section	Objectives
Knowledge Management	- Knowledge articles 1. Creation and lifecycle management 2. Search and recommendation usage
Reporting and Analytics	- Service analytics 1. Operational reporting 2. Dashboards and KPIs
Field Service and Dispatch	- Field service operations 1. Scheduling and dispatch rules 2. Work order management
Oracle Fusion Service Overview	- Service Configuration Basics 1. Basic setup and administration 2. Security roles and access control - Core Service Architecture 1. Fusion Service data model and components 2. Service request lifecycle management
Integrations and Extensions	- Integration capabilities 1. Third-party system integration 2. REST APIs and integration flows
Service Request Management	- Case and ticket handling 1. Creation, routing, and assignment rules 2. SLAs and escalation management - Customer interaction handling 1. Communication templates and notifications 2. Omnichannel support processes

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Oracle Fusion Service 2026 Implementation Professional Sample Questions (Q61-Q66):

NEW QUESTION # 61
Your client needs to associate a product item to a product group but cannot make the association. What should you check to identify the cause?

A. Validate that the product item is active and published.
B. Validate that Allow Duplicate is selected on the product item.
C. Verify that Eligible for Service is selected on the product item.
D. Verify that Root Catalog is selected on the product groups.

Answer: A

NEW QUESTION # 62
Which three types of data are included in the interaction associated with a normal call flow?

A. Agent name
B. Contact name
C. Service Request create date
D. Start time of the call
E. Channel

Answer: A,B,C

NEW QUESTION # 63
Your customer is asking for a modification of Lookup Types in Service Request.
You navigate to Setup and Maintenance > Service > Service Request, and click to display all tasks.
Which four lookups can be modified from this task list?

A. Manage Service Request Queue
B. Manage Service Request Products
C. Manage Service Request Status Values
D. Manage Service Request Severities
E. Manage Service Request Categories
F. Manage Service Request Resolutions

Answer: A,B,C,E

NEW QUESTION # 64
Your customer has informed you about a possible error in the screen pop-up when receiving a call. The problem is that the edit contact screen pop is shown whenever a call is received but most of the time the calls are regarding open Service Requests. As a result, agents have to navigate to that page, losing time and being ineffective.
What is causing the problem?

A. Rules do not follow an order. When a call is received, the "edit contact" screen pop appears because it is the default rule that has been selected, regardless of the service request number or other tokens received.
B. Screen pops are not configurable. When a call arrives, the system automatically opens the page of the object in question, these cases being the contact page.
C. A configuration in the pages tab of the screen pop is missing, the URL to the page to be displayed has not been provisioned. The URL is empty so the system shows the contact edit page.
D. Rules follow a priority order. When the system finds a contact token it automatically opens the "edit contact" page, because that rule has been configured before the Service request rule, regardless if a service Request token is also available.

Answer: C

NEW QUESTION # 65
Your customer wants to have a vertical Media Toolbar instead of the Horizontal one.
Which statement is true?

A. The only Vertical Toolbar that you can enable is the Notifications Toolbar.
B. You must set the Vertical Toolbar as the Default, and deactivate all Horizon Toolbars.
C. The Horizontal Toolbar is always required, while the Vertical Toolbar and notifications are optional.
D. The Vertical Toolbar is always required, while the Horizontal Toolbar and notifications are optional.

Answer: B

NEW QUESTION # 66
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