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CompTIA 220-1202 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Software Troubleshooting23%- Security-related troubleshooting
  • 1. Resolve unauthorized access issues
  • 2. Identify malware symptoms
  • 3. Recover compromised systems
- Mobile and application troubleshooting
  • 1. Fix application crashes and freezes
  • 2. Troubleshoot mobile OS issues
  • 3. Resolve connectivity problems
- Operating system troubleshooting
  • 1. Resolve boot and startup issues
  • 2. Fix application and driver errors
  • 3. Troubleshoot performance problems
Topic 2: Security28%- Security best practices
  • 1. Apply least privilege principles
  • 2. Perform data destruction and disposal
  • 3. Implement physical security measures
- Threat prevention
  • 1. Secure end-user devices
  • 2. Prevent phishing and social engineering
  • 3. Detect and remove malware
- Security fundamentals
  • 1. Implement authentication and access controls
  • 2. Apply encryption technologies
  • 3. Configure wireless security
Topic 3: Operational Procedures21%- Documentation and professionalism
  • 1. Use professional communication skills
  • 2. Maintain accurate documentation
  • 3. Follow change management procedures
- Safety and compliance
  • 1. Follow workplace safety procedures
  • 2. Handle hazardous materials properly
  • 3. Understand environmental impacts
- Backup and disaster recovery
  • 1. Verify data integrity
  • 2. Implement backup strategies
  • 3. Perform disaster recovery procedures
Topic 4: Operating Systems28%- File systems and maintenance
  • 1. Manage file systems and permissions
  • 2. Perform OS updates and upgrades
  • 3. Configure backup and recovery
- Windows tools and utilities
  • 1. Manage disks and partitions
  • 2. Use Command Prompt and PowerShell
  • 3. Use Task Manager and Device Manager
- OS installation and configuration
  • 1. Configure macOS and Linux
  • 2. Install and configure Windows
  • 3. Manage mobile operating systems

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CompTIA A+ Certification Exam: Core 2 Sample Questions (Q254-Q259):

NEW QUESTION # 254
Recently, the number of users sharing smartphone passcodes has increased. The management team wants a technician to deploy a more secure screen lock method. Which of the following technologies should the technician use?

Answer: C

Explanation:
Facial recognition leverages biometric characteristics unique to each user, offering stronger security than shared passcodes or easily observed pattern locks. It ensures that only the enrolled individual can unlock the device, reducing the risk of unauthorized access from shared codes.


NEW QUESTION # 255
A technician is helping a remote user. The technician asks the user to open a specific folder on the root directory of the computer. The user cannot find a folder with that name. The technician explains that a few settings are needed to allow the folder to appear. Which of the following should the user do to be able to see the folder? (Choose two.)

Answer: B,F

Explanation:
Opening File Explorer is required to access folder view options and navigate to the root directory.
Viewing hidden files must be enabled because some system folders are hidden by default and will not appear until this option is checked.


NEW QUESTION # 256
A customer must access the contents of the AppData folder, which is in the local user profile.
Which of the following should a technician configure so the customer can easily navigate to this location?

Answer: C

Explanation:
The AppData folder is hidden by default. The technician should configure File Explorer Options to show hidden files so the customer can easily access the folder.


NEW QUESTION # 257
Which of the following file types allows macOS users to uninstall software completely by placing the file in the Trash?

Answer: D

Explanation:
In macOS, many applications are distributed as application bundles that appear as a single .app file in the Applications folder. Because the app's executable and supporting resources are contained inside that bundle, uninstalling is often as simple as moving the .app bundle to the Trash. Quentin Docter explains that an APP file ends in .app and is a container holding the executable plus resource files/folders, and he describes the uninstall process as selecting the application in the Applications folder and choosing File # Move to Trash, which removes it from the operating system's available apps list. The All-in-One guide also states that for most non-App Store macOS apps, removal is typically done by dragging the app to the Trash, with uninstallers only sometimes provided for larger apps. Mike Meyers' Lab Manual reinforces this: "other software can be removed...by simply dragging the app to the Trash." By contrast, .msi and .exe are Windows installers, .rpm is a Linux package format, and .pkg is a macOS installer package (not what you trash to uninstall).
References: Quentin Docter - CompTIA A+ Complete Study Guide (APP container and uninstall via Move to Trash); Travis Everett & Andrew Hutz - CompTIA A+ All-in-One Exam Guide (drag app to Trash for removal; leftovers possible); Mark Soper - Mike Meyers' A+ Lab Manual (remove by dragging app to Trash).


NEW QUESTION # 258
A technician is assigned to offboard a user. Which of the following are common tasks on an offboarding checklist? (Choose two.)

Answer: B,C

Explanation:
Comprehensive and Detailed Explanation From Exact Extract:
User offboarding involves disabling the departing user's access to company systems and facilities. Two key tasks typically include:
* Deactivating physical access credentials (e.g., key fobs or badges) to prevent unauthorized entry (B).
* Suspending or disabling the user's email account to prevent future use and to retain business communications (D).
A: Quarantining a hard drive is not standard unless malware or legal issues are involved.
C: Purging PII must follow legal retention policies; it's not typically an immediate offboarding task.
E: Disabling network ports may be relevant in some cases but is not a standard offboarding step.
F: Blocking MAC addresses is not typical unless the device is considered a security threat.
Reference:
CompTIA A+ 220-1102 Objective 4.1: Given a scenario, implement proper documentation and offboarding procedures.
Study Guide Section: User lifecycle management - onboarding and offboarding tasks


NEW QUESTION # 259
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