Exam ITIL-4-Foundation Topics & ITIL-4-Foundation Latest Study Notes

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ITIL ITIL-4-Foundation Exam Syllabus Topics:

SectionWeightObjectives
ITIL Guiding Principles20%- Progress iteratively with feedback
- Start where you are
- Keep it simple and practical
- Optimize and automate
- Collaborate and promote visibility
- Think and work holistically
- Focus on value
ITIL Service Value System20%- Continual improvement
- Service Value Chain: Plan, Improve, Engage, Design & Transition, Obtain/Build, Deliver & Support
- Overview and purpose
- Governance
Service Management Concepts15%- Service relationships: service providers, consumers, stakeholders
- Value, outcomes, costs and risks
- Products and services
Four Dimensions of Service Management15%- Value streams and processes
- Partners and suppliers
- Organizations and people
- Information and technology
ITIL Practices30%- Service management practices
  • 1. Service configuration management
    • 2. Incident management
      • 3. Service request management
        • 4. Change enablement
          • 5. Problem management
            • 6. Deployment management
              • 7. Service desk
                - General management practices
                • 1. Continual improvement
                  • 2. Information security management
                    • 3. Relationship management
                      • 4. Supplier management
                        • 5. Service level management

                          >> Exam ITIL-4-Foundation Topics <<

                          Pass Guaranteed Quiz ITIL-4-Foundation - Perfect Exam ITIL 4 Foundation Exam Topics

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                          ITIL 4 Foundation Exam Sample Questions (Q68-Q73):

                          NEW QUESTION # 68
                          Which practice uses technologies such as intelligent telephony systems, a knowledge base and monitoring tools?

                          Answer: A


                          NEW QUESTION # 69
                          Which process is used to compare the value that new services offer with the value of the services they have
                          replaced?

                          Answer: C


                          NEW QUESTION # 70
                          What is the definition of a known error?

                          Answer: C


                          NEW QUESTION # 71
                          Which helps to manage an incident when it is unclear which support team should be working on the incident?

                          Answer: A


                          NEW QUESTION # 72
                          Which is a risk that might be removed from a service consumer by an IT service?

                          Answer: A

                          Explanation:
                          Explanation/Reference: https://www.bmc.com/blogs/itil-key-concepts-service-management/


                          NEW QUESTION # 73
                          ......

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