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| Section | Objectives |
|---|---|
| Topic 1: Security and Troubleshooting | - Secure collaboration deployment
|
| Topic 2: Cloud Collaboration Architecture | - Cisco Webex cloud services overview
|
| Topic 3: SIP and PSTN Connectivity | - SIP trunking design and troubleshooting
|
| Topic 4: Hybrid Collaboration Services | - Hybrid services integration
|
| Topic 5: Edge and Expressway Deployment | - Cisco Expressway configuration
|
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NEW QUESTION # 25
What are the two types of Local Gateway trunking models with Webex Calling? (Choose two.)
Answer: B,E
Explanation:
Webex Calling Local Gateway supports certificate-based trunks and registration-based trunks.
These trunking models define how the Local Gateway authenticates and establishes SIP connectivity with Webex Calling.
NEW QUESTION # 26
An administrator must connect a customer call to an external IVR service while retaining control of the call and later return it to the original flow.
Which node must the administrator use to make this happen?
Answer: D
Explanation:
Bridged Transfer is the correct node because the requirement is not simply to send the caller away; the administrator must connect the caller to an external IVR while keeping Webex Contact Center call control and then resume the original flow. Cisco's Flow Designer documentation distinguishes Bridged Transfer from Blind Transfer. A blind transfer is terminal: once the call is transferred to the external number, the flow ends and the original flow logic no longer controls the interaction. A Bridged Transfer, by contrast, is designed for scenarios where the caller is temporarily connected to an external destination and then returned to the flow after the external interaction completes. An HTTP Request node is only for data exchange with an external service and cannot bridge media to an IVR. A GoTo node is internal flow navigation and cannot connect the caller to an external IVR. The call-control behavior in the scenario is therefore specifically the Bridged Transfer use case. Reference: Cisco Help, Build and manage flows with Flow Designer; Understand Routing and Queueing in Webex Contact Center.
NEW QUESTION # 27
Drag and Drop Question
An engineer is designing a Cisco Webex Contact Center call queue. Drag and drop the configuration actions from the left that are needed to meet the call queue requirements to the right. Not all options are used.
Answer:
Explanation:
NEW QUESTION # 28
An administrator is designing a flow in Webex Connect that includes a Scheduled Callback activity node. Which two values must be provided to configure the Scheduled Callback node successfully? (Choose two.)
Answer: A,D
Explanation:
The Scheduled Callback node requires the callback schedule date in the supported YYYY-MM- DD format and the schedule timezone so Webex Connect can create the callback at the correct local time.
NEW QUESTION # 29
Refer to the exhibit.
An engineer is developing a web chat workflow for the marketing department. After the standard Live Chat workflow template is deployed, chats are failing. The chat widget on the website is visible. When a new chat is started, the message "Sorry, unable to process your request right now. Please try again later" is received.
The engineer debugs the workflow and receives the response in the exhibit from the resolve node .
Which action resolves the issue?
Answer: C
Explanation:
The failure occurs after the standard Live Chat workflow template is deployed and the widget can be started, so the website widget itself is not the main issue. The Resolve node response in the exhibit points to a missing or invalid Live Chat domain value used by the workflow. Cisco's Webex Connect live chat and create conversation documentation identifies Livechat Website Domain as a value stored under custom variables and used when resolving or creating live chat conversations. The standard template depends on that workflow custom variable being populated with the valid domain where the Live Chat widget is embedded. Changing media type and media channel on the Resolve node would not fix a missing domain variable in the deployed template. The option using chat Domain is close but not the named workflow custom variable indicated by the template. Setting the Workflow Custom Variable LiveChat Domain to a valid value resolves the failure.
Reference: Webex Connect Help, Livechat; Create conversation - WxEngage standalone; Resolve Conversation - WXCC.
NEW QUESTION # 30
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