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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Predictive and Generative AI | 13% | - Use AI tools in Sales Cloud and Agentforce for Sales - Apply Trusted AI Principles and ethical guidelines |
| Topic 2: Data Management | 15% | - Manage data governance and maintenance - Data migration and integration considerations - Ensure data quality and scalability |
| Topic 3: Implementation Strategies | 15% | - Align sales processes with organizational goals - Plan deployment and post-implementation improvements - Translate business requirements and KPIs into Sales Cloud solutions |
| Topic 4: Consulting Practices | 14% | - Discovery, requirement analysis, and solution design - Project management and delivery lifecycle - Facilitate successful engagements and adoption |
| Topic 5: Practical Application of Sales Cloud Expertise | 33% | - Configure Products, Price Books, Quotes, and multi-currency settings - Apply security models: sharing rules, role hierarchy, Account/Opportunity Teams - Leverage Campaigns and integration tools - Build end-to-end sales processes from Lead to Close |
| Topic 6: Sales Lifecycle | 23% | - Design reports and dashboards based on KPIs - Select appropriate features: Sales Engagement, Territory Management, Forecasting, Einstein AI - Analyze sales and marketing processes |
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NEW QUESTION # 53
Cloud Kicks has organization-wide defaults set to Private for Account. With the rollout of Opportunity Teams, what should a consultant consider?
Answer: B
NEW QUESTION # 54
Universal Containers has hired a new employee for the global sales leadership team. The employee is interested in fostering friendly competition between account executives, with an emphasis on reinforcing activities that drive sales. Which action should help support the sales teams?
Answer: A
NEW QUESTION # 55
During end-to-end testing, users report that a key business process is missing a step.
What should a consultant do first to resolve the issue?
Answer: C
Explanation:
When a missing step is identified during testing, the first step is to engage with key stakeholders to assess the impact and determine if modifying the requirements is essential before going live. This approach ensures that all parties understand the implications and can make informed decisions about project scope, timeline, and deliverables. Salesforce best practices recommend verifying requirement changes with stakeholders to avoid misalignment with business goals and expectations.
NEW QUESTION # 56
During a discovery session at Cloud Kicks, a major topic is highlighted that is outside the current statement of work (SOW). The addition to the project scope is necessary but will be difficult to implement. How should the consultant proceed?
Answer: B
NEW QUESTION # 57
Universal Containers has hired a new employee for the global sales leadership team. The employee is interested in fostering friendly competition between account executives, with an emphasis on reinforcing activities that drive sales.
Which action should help support the sales teams?
Answer: A
Explanation:
To foster friendly competition among account executives while reinforcing activities that drive sales, it's effective to use a leaderboard that focuses on activities directly related to sales outcomes, such as the number of opportunities created. This approach encourages account executives to generate more sales opportunities, aligning with the goal of driving sales activities. By using a leaderboard, sales leaders can easily track and motivate performance across regions, while reinforcing positive behaviors that contribute to sales success.
For more on building leaderboards and dashboards, see: Salesforce Dashboard Best Practices.
NEW QUESTION # 58
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