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Apple Apple-Device-Support Exam Overview:

Certification Vendor:Apple
Exam Name:Apple Device Support Exam
Exam Number:SUP-2024-ENU (commonly referenced Apple Device Support Exam)
Exam Format:Multiple-choice single select, Multiple-choice multiple select
Related Certifications:Apple Certified Support Professional
Apple Deployment and Management
Available Languages:English, Additional localized languages (varies by region)
Passing Score:75%
Real Exam Qty:Approximately 80 scored questions
Certificate Validity Period:Typically 2–3 years (varies by Apple certification policy updates)
Exam Price:Varies by region (typically ~USD 149, subject to Pearson VUE pricing)
Exam Duration:120 minutes
Recommended Training:Apple Device Support Training Course
Apple Training Resources
Exam Registration:Apple Training and Certification
Apple Certification Exams Portal
Sample Questions:Apple Apple-Device-Support Sample Questions
Exam Way:Online proctored (Pearson VUE OnVUE) or authorized test center
Pre Condition:No formal prerequisites required; basic familiarity with Apple devices recommended
Official Syllabus URL:https://training.apple.com

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Apple-Device-Support Training Courses, Detail Apple-Device-Support Explanation

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Apple Apple-Device-Support Exam Syllabus Topics:

TopicDetails
Topic 1
  • Identifying Mac User Accounts: This section of the exam covers identifying and locating default folders for a local account on a Mac.
Topic 2
  • Troubleshooting Apple Devices: This section of the exam describes the console, disk utility, and describing activity monitor.
Topic 3
  • Managing Storage: This section of the exam covers managing data storage on Mac systems and optimizing storage on iPhones or iPads.
Topic 4
  • Managing Apps: This section of the exam covers describing improved Calendar permissions and troubleshooting unresponsive apps on iPhone, iPad, or Mac.
Topic 5
  • Protecting Data: This section of the exam covers bypassing the code on a managed device that has Activation Lock turned on. It also covers storing and accessing credentials such as passkeys and managed devices.
Topic 6
  • iCloud and Continuity: This section of the exam covers describing iCloud and Continuity. It also covers defining the MDM manages Continuity settings and how to troubleshoot Continuity by using Wireless Diagnostics. It covers creating an iCloud backup for a managed iPhone or iPad.
Topic 7
  • Managing Device Networking: Connect iPhone, iPad, or Mac to a secure organization Wi-Fi network.
Topic 8
  • Managing eSIMs and Cellular Data: This section of the exam covers setting up eSIM on iPhone and managing a transfer from a SIM to eSIM on iPhone.
Topic 9
  • Mobile Device Management: This section of the exam covers describing the difference between a personal Apple ID and a Managed Apple ID.
Topic 10
  • Managing Apple Device Security: This section covers recognizing the differences between kernel and system extensions, recognizing how Apple protects macOS from malware, and explaining Gatekeeper technology and runtime protection in macOS.
Topic 11
  • Restoring, Reviving, or Recovering Mac Computers: This section of the exam covers restoring iPhone or iPad from the Finder backup or from Apple Configurator.

Apple Device Support Exam Sample Questions (Q89-Q94):

NEW QUESTION # 89
Which of the following IP address suggests there may be a problem with DHCP?

Answer: A

Explanation:
An IP address that starts with 169.254 suggests there may be a problem with DHCP. This is because 169.254 is the prefix for a link-local address, which is an address that is automatically assigned by the device when it cannot obtain an IP address from a DHCP server. A link-local address allows the device to communicate with other devices on the same local network, but not with devices on other networks. A link-local address indicates that either the DHCP server is not available, not configured properly, or not reachable by the device. To resolve this issue, the device should try to renew its IP address from the DHCP server, or the DHCP server should be checked for any errors or misconfigurations. The other IP addresses are valid addresses that can be assigned by a DHCP server, and do not indicate any problem with DHCP. References: DHCP Error: What It Is and How to Fix It - Lifewire, 7.4.4 Module Quiz - DHCPv4 (Answers) - ITExamAnswers


NEW QUESTION # 90
Scenario
You're migrating your Windows PC to a new Mac.
Which software should you download on your Windows PC to aid the migration process?

Answer: C


NEW QUESTION # 91
Select the setting in the sidebar that you should use to automatically keep your Mac up to date.

Answer:

Explanation:

Explanation:
Set your Mac to check for software updates automatically
* On your Mac, choose Apple menu > System Settings, then click General in the sidebar. (You may need to scroll down.)
* Click Software Update on the right. ...
* To set update options, click the Info button for Automatic updates, then do any of the following: ...
* Click Done.
https://support.apple.com/guide/mac-help/keep-your-mac-up-to-date-mchlpx1065/mac


NEW QUESTION # 92
What should you use to troubleshoot macOS installation issues?

Answer: D

Explanation:
The installer log is a useful tool to troubleshoot macOS installation issues. The installer log records the progress and status of the installation process, as well as any errors or warnings that may occur. You can view the installer log during or after the installation by following these steps1:
* To view the installer log during the installation, press Command-L on your keyboard. A new window will open showing the log messages. You can press Command-3 to show all messages, or Command-4
* to show errors and progress messages only.
* To view the installer log after the installation, open the Console app from the Applications > Utilities folder. In the sidebar, select your Mac under Devices, then choose /var/log > install.log from the list of log files. You can use the search field or the filter bar to find relevant messages.
The installer log can help you identify the cause of the installation issue, such as a corrupted installer file, insufficient disk space, incompatible software, or network problems. You can use the information in the installer log to troubleshoot the issue or contact Apple Support for further assistance. References: How to use the macOS installer log to troubleshoot installation problems - Macworld


NEW QUESTION # 93
Match the macOS library resources listed on the left to the descriptions on the right by dragging responses to the correct target areas. Responses may be used once, more than once, or not at all.

Answer:

Explanation:


NEW QUESTION # 94
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