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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Hardware | 27% | - BIOS/UEFI and firmware - Peripheral devices and connections - RAM types and installation - Power supplies and connectors - Storage devices (HDD, SSD, NVMe) - PC hardware and peripherals - CPU and expansion cards |
| Topic 2: Virtualization and Cloud Computing | 12% | - Cloud connectivity and configuration - Cloud and virtualization troubleshooting - Virtual machine concepts - Virtualization fundamentals - Cloud concepts and models (IaaS, PaaS, SaaS) |
| Topic 3: Mobile Devices | 15% | - Cellular connectivity and settings - Mobile device troubleshooting - Mobile device synchronization - Mobile device configuration - Mobile device management (MDM) |
| Topic 4: Networking | 20% | - Network hardware and devices - Network connectivity - Network configurations - IP addressing and subnetting basics - Network troubleshooting - Network protocols and services |
| Topic 5: Hardware and Network Troubleshooting | 26% | - Common symptoms and root causes - Mobile device troubleshooting - Printers and multifunction devices - Hardware troubleshooting - Troubleshooting methodology - Network troubleshooting |
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NEW QUESTION # 153
A customer reports that the output from their thermal receipt printer has vertical white lines.
Which of the following would most likely resolve this issue?
Answer: C
Explanation:
Thermal printers create images using a heated print head on specially coated thermal paper.
Vertical white lines indicate that part of the heating element is dirty or blocked, preventing heat transfer to the paper. Cleaning the print head (heating element) will restore full functionality.
NEW QUESTION # 154
A technician receives a S.M.A.R.T. error on a PC. When the technician presses the Esc key, the PC continues to turn on without any further issues. Which of the following should the technician do next?
Answer: E
Explanation:
A S.M.A.R.T. error indicates that the drive is showing signs of impending failure, even if the PC continues to boot and work normally for the time being.
Next Steps:
The appropriate action is to replace the hard drive (HDD) because a S.M.A.R.T. error is an early warning of possible hardware failure. Ignoring the warning could result in data loss if the drive fails completely.
The technician should also back up the user's data immediately to avoid losing critical information.
Incorrect Options:
B . Update the PC's BIOS: While keeping the BIOS updated is a good practice, it does not address the S.M.A.R.T. error, which is specific to the HDD.
C . Close the ticket: Closing the ticket without resolving the issue would be improper, as the S.M.A.R.T. error is a hardware problem that needs to be addressed to prevent future data loss or downtime.
D . Change the NIC: The NIC (Network Interface Card) is unrelated to the storage system and would not resolve a S.M.A.R.T. error.
Key Takeaway:
A S.M.A.R.T. error is a critical indicator of HDD health issues, and the drive should be replaced as soon as possible. Backing up data is also essential.
Explanation:
Comprehensive and Detailed Step-by-Step
NEW QUESTION # 155
After a laptop display panel was replaced recently, the laptop has had difficulty staying connected to Wi-Fi. Which of the following is most likely causing the issue?
Answer: A
Explanation:
Many laptop Wi-Fi antennas are embedded in the display panel and connected via small cables to the wireless card on the motherboard.
If the display panel is replaced and the Wi-Fi antenna is disconnected, damaged, or improperly routed, the laptop will experience weak or intermittent Wi-Fi connectivity.
NEW QUESTION # 156
Users working with large files back up the files to external hard drives. One user's files take longer to back up than other users' files. The user has tried backing up the files to other users' drives with the same results.
Which of the following steps should the technician take first to correct this issue?
Answer: D
Explanation:
If a hard drive is heavily fragmented, file read/write operations can take significantly longer, causing slow backup speeds. Defragmenting the drive organizes the data for more efficient access.
NEW QUESTION # 157
Which of the following can carry data and electricity to network devices? (Select two).
Answer: A,C
Explanation:
PoE (Power over Ethernet) allows both data and electrical power to be delivered over the same Ethernet cable. A PoE injector adds power to Ethernet cables for devices that need it.
From CompTIA A+ 220-1101 Official Study Guide, Objective 2.2 - Networking hardware:
"Power over Ethernet (PoE) technology and PoE injectors enable both power and data transmission to compatible network devices like access points and IP cameras." Verified Source:
CompTIA A+ Core 1 (220-1101) Official Study Guide, Chapter 2: Network Hardware CompTIA Exam Objectives 220-1101, Domain 2.2
NEW QUESTION # 158
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