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| Section | Objectives |
|---|
| Topic 1: Security and Compliance | - Data retention and compliance settings - Authentication and access controls
|
| Topic 2: Integrations and App Management | - Salesforce and third-party integrations - Slack app installation and management
|
| Topic 3: Troubleshooting and Support | - Admin tools and diagnostic capabilities - Common workspace issues resolution
|
| Topic 4: Channel and Collaboration Management | - Channel structure and governance - Messaging and collaboration features
|
| Topic 5: Workspace Administration | - Slack workspace setup and configuration - User provisioning and identity management
|
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Salesforce Certified Slack Administrator Sample Questions (Q24-Q29):
NEW QUESTION # 24
You're an admin for your company's Slack Enterprise Grid org.
There are now too many social channels in a single workspace, and employees report difficulty finding relevant customer information.
What do you recommend as a next step?
(Select the best answer.)
- A. Delete social channels that have been inactive for more than 90 days.
- B. Create a new Social workspace, and make all the channels multi-workspace.
- C. Delete or consolidate some of the social channels since there are too many.
- D. Create a new Social workspace, and move the relevant channels to that workspace.
Answer: D
Explanation:
Slack recommends:
"When social channels overwhelm the workspace and impact findability of work-related content, creating a separate workspace for social and community discussions helps maintain focus and discoverability." Simply deleting channels (B, D) risks damaging community culture. Making channels multi-workspace (A) doesn't solve workspace clutter - it just duplicates visibility.
(Reference: Slack Administration Study Guide - Workspace Design for Scalability and Discoverability)
-
NEW QUESTION # 25
You're an IT Manager and Slack Workspace Owner leading a team on the Business+ plan.
Your security team requests a governance process for app installations and approvals, including audit tracking and rationale collection.
What is the best approach that uses native functionality to address the security team's request?
- A. Create a public channel called #triage-apps. Implement a Workflow Builder workflow with a form that asks end users to submit their app request name and a rationale. App Managers can then review and approve or deny the app from the App Directory.
- B. Turn on app approval within the Manage Apps dashboard, and require end users to provide a comment for each installation request in the App Directory. Add the members of your team to the list of App Managers, and send all approval requests to a public #plz-apps channel.
- C. Preapprove the most common tools that workspace members would need, and provide the security team with this list. Restrict apps that are not currently approved for use.
- D. Turn on app approval within the Manage Apps dashboard. Limit app approval to Workspace Owners only using Slackbot, and let the security team know when new apps are approved in the #team-security channel.
Answer: B
Explanation:
Slack advises:
"Using native app approval workflows within the Manage Apps dashboard ensures that app installation requests are logged, require a rationale, and can be tracked by App Managers in a centralized approval workflow." Workflow Builder (D) is useful but unnecessary when Slack's built-in app approval is available. Options A and C are partial solutions but miss the audit trail and rationale requirement.
(Reference: Slack Administration Study Guide - Managing App Approvals and App Governance)
NEW QUESTION # 26
You are a Slack admin and you have just implemented Enterprise Key Management (EKM) within your Enterprise Grid.
In which situation would it be most appropriate to revoke the key?
- A. When a Multi-Channel Guest is invited into one of the company's workspaces.
- B. When working with contractors in a Slack Connect channel.
- C. When sensitive information is placed in the incorrect channel and shared with other users.
Answer: C
Explanation:
Slack EKM guidelines specify:
"If sensitive information is exposed improperly (for example, shared in the wrong channel), you can revoke the encryption key, making that content permanently inaccessible." Guests (A) or contractors in Slack Connect (B) are expected collaboration contexts and do not warrant revoking keys unless data leakage happens.
(Reference: Slack Administration Study Guide - Enterprise Key Management (EKM) Operations)
-
NEW QUESTION # 27
The Customer Support team for Large Inc is now using Slack to access the tools and information they need to help customers quickly.
As an Admin, what should you do to set them up for success? (Choose all that apply.)
- A. Approve and install apps to integrate their support tools with Slack.
- B. Streamline an incident management workflow.
- C. Allow everyone on the Customer Support team to approve and install the apps they need.
- D. Organize and name channels in a way that makes information, procedures, and policies easier for people to find.
Answer: A,B,D
Explanation:
Slack recommends Admins:
"Approve and install key apps to ensure security, streamline workflows (such as for incident management), and organize channels to make information discoverable." Allowing all members to approve apps (Option A) is discouraged because it can pose a security risk.
(Reference: Slack Administration Study Guide - Setting Teams Up for Success with Slack Integrations)
-
NEW QUESTION # 28
Asher manages a global workplace and facilities team. Currently, his team receives all global requests in a channel called #help-workplace. Because the channel now receives hundreds of requests per day, the support team asks Asher if they can create regional channels to make triaging requests more manageable.
How should Asher respond to this request?
- A. Create new regional channels and name them using the #help-workplace-region format, then assign regional team members to monitor each channel.
- B. Continue to use one centralized channel to minimize confusion for channel members on where workplace requests should be submitted, but require that members start posts with the name of the region where they're requesting assistance.
- C. Allow each region to create new channels and name them after famous landmarks in their region, then assign regional team members to monitor each channel.
- D. Create a private channel for the global workplace team to triage requests from #help-workplace into the appropriate regions.
Answer: A
Explanation:
Slack best practices for managing high-volume help channels recommend:
"Creating regional help channels following a clear, consistent naming convention, such as #help-workplace- region, so requests are easier to route and monitor." This method ensures that requests are properly triaged without confusing users and keeps the support experience scalable.
(Reference: Slack Administration Study Guide - Best Practices for Managing High-Volume Support Channels)
NEW QUESTION # 29
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