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Salesforce Slack-Admn-201 Exam Syllabus Topics:

Section	Objectives
Channel and Collaboration Management	- Messaging and collaboration features - Channel structure and governance
Workspace Administration	- User provisioning and identity management - Slack workspace setup and configuration
Troubleshooting and Support	- Common workspace issues resolution - Admin tools and diagnostic capabilities
Security and Compliance	- Data retention and compliance settings - Authentication and access controls
Integrations and App Management	- Slack app installation and management - Salesforce and third-party integrations

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Salesforce Certified Slack Administrator Sample Questions (Q126-Q131):

NEW QUESTION # 126
You're the Primary Org Owner for your university's Slack Enterprise Grid. You're responsible for launching Slack to first-year students and faculty members.
What is the most efficient way to set up students as full members and faculty members as Workspace Admins?
(Select the best answer.)

A. Use SCIM provisioning to create accounts for students and faculty members, and create an identity provider (IdP) group for all faculty members. Then, promote the members of the IdP group in bulk to Workspace Admins.
B. Use SCIM provisioning to create accounts for students and faculty members. Then, update their profile fields to reflect their title by syncing with the SCIM API.
C. Use either "Just-in-time" or SCIM provisioning to invite students and faculty members to Slack. Then, create a user group of faculty members and promote that user group in bulk to Workspace Admins.
D. Use "Just-in-time" provisioning to allow students and faculty members to create an account upon first login, eliminating the time and effort with onboarding new accounts. Then, promote each faculty member to Workspace Admin.

Answer: A

Explanation:
Slack recommends:
"Using SCIM provisioning combined with IdP group mapping allows organizations to efficiently manage large groups of users and assign roles based on IdP groups." This way, you automate role assignment (faculty as Workspace Admins) while onboarding users. Options A and D don't promote users automatically. Option C is less efficient compared to pre-provisioning via SCIM and group mapping.
(Reference: Slack Administration Study Guide - SCIM Provisioning and IdP Group Mapping)
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NEW QUESTION # 127
You're a Workspace Owner on the Slack Business+ plan.
Your company receives a report indicating the leak of trade secrets and needs to urgently investigate by reviewing Slack content in public channels.
What is the best way to quickly handle this request?
(Select the best answer.)

A. Contact Slack, and request access to export the required public channel data.
B. Use the Import/Export Data tool under workspace settings to export the required public channel data.
C. Contact Slack, and apply to export data from all channels and conversations, including private channels and direct messages (DMs).
D. Use the Discovery APIs to export the required public channel data.

Answer: B

Explanation:
Slack's documentation for the Business+ plan specifies:
"Workspace Owners can use the standard Import/Export Data tool to export data from public channels without needing to contact Slack or request additional permissions." Discovery APIs (D) are only available on the Enterprise Grid plan. A and B would only apply for more extensive exports (such as private channels, which would require special approval, typically for compliance or legal reasons).
(Reference: Slack Administration Study Guide - Exporting Data from Slack)

NEW QUESTION # 128
You're a Workspace Owner at Acme Inc.
You notice that the #help-benefits channel receives a large number of off-topic payroll requests.
In which two ways can you help address this issue?
(Choose 2 answers.)

A. Encourage the payroll team to create their own public #help channel in Slack so employees have a place to go with their questions and requests.
B. Use the share feature in Slack to notify the payroll team of each request that has been posted in the
#help-benefits channel via direct message (DM).
C. Work with the benefits team to help them respond to each individual payroll-related request with a gentle reminder that this channel is for benefits questions only.
D. Encourage channel owner(s) from the benefits team to add members of the payroll team to #help- benefits to respond to each payroll request.
E. Work with the benefits team to set a clear channel topic, and pin a post that includes the scope of requests/questions that belong in #help-benefits.

Answer: A,E

Explanation:
Slack recommends:
"Setting a clear channel topic and pinned posts help define scope, and creating dedicated channels (like #help- payroll) directs users to the right place without overloading unrelated channels." Manually redirecting (A, C) or adding payroll staff into a benefits channel (D) doesn't address root cause or improves structure.
(Reference: Slack Administration Study Guide - Channel Organization Best Practices)

NEW QUESTION # 129
Your organization is choosing an identity provider (IdP) and preparing to launch Slack Enterprise Grid.
You want users to start working in Slack as soon as possible.
What is the best way to create new users so they can start working on your Enterprise Grid?

A. Choose and configure your IdP before configuring single sign-on (SSO), since end users can't sign in to Enterprise Grid without SSO.
B. Downgrade your Slack plan to Business+ and turn off SSO.
C. Add all new users to your Enterprise Grid as guests, so their sign-in process is not disrupted after you choose an IdP and configure SSO.
D. Use Slack's built-in authentication, which will prompt members to sign in using their email address and Slack password.

Answer: A

Explanation:
Slack requires:
"Enterprise Grid must use an identity provider (IdP) to manage authentication via SSO before users can sign in. SSO must be configured first for member access." Options A and B bypass the necessary authentication process and would create user confusion later.
Downgrading to Business+ (C) defeats the purpose of deploying Enterprise Grid.
(Reference: Slack Administration Study Guide - Preparing Identity Management for Enterprise Grid)

NEW QUESTION # 130
What is true when public file sharing is enabled?

A. Integrated data loss prevention (DLP) solutions can monitor files in private channels and direct messages (DMs).
B. File upload permissions to Slack Connect channels can't be restricted.
C. In a public channel, only admins can create an external link for a file.
D. Your organization's file sharing settings will apply to all files uploaded to a Slack Connect channel by any of the up to 250 organizations that have joined the channel.

Answer: D

Explanation:
Slack documentation states:
"When public file sharing is enabled, file sharing settings apply to files uploaded by any organization participating in a Slack Connect channel." DLP monitoring (A) is separate and applies differently. File upload permissions (C) can be restricted through Slack Connect settings. Any user, not just admins (D), can create external file links if allowed.
(Reference: Slack Administration Study Guide - Managing Public File Sharing in Slack)
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NEW QUESTION # 131
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