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NEW QUESTION # 71
A Service Owner is usingUnified Mapto understand the composition of a service but wants tofilter irrelevant information.
Which options are available to the Service Owner from thefilter panel?(Choose 2 options)
Answer: B,C
Explanation:
TheUnified MapinServiceNowprovides a consolidated view of services and their underlying components, integrating Discovery and Service Mapping data. To make this view actionable, Service Owners can applyfiltersto focus on relevant elements and reduce visual noise.
Filtering byCI type(Option A) is a core capability. It allows the Service Owner to show or hide categories such as servers, databases, load balancers, or applications-making it easier to analyze specific layers of the service.
Filtering byBusiness Criticality(Option D) is also available and highly valuable. This enables Service Owners to prioritize views around high-impact components, ensuring attention is focused on CIs that pose the greatest risk to service delivery.
Option B (Discovery source) is not typically exposed as a Unified Map filter because the map focuses onoperational and service context, not ingestion provenance. Option C (Managed by group) is a governance attribute and is not a standard visual filter within the Unified Map.
Thus, the correct filter options areA - CI typeandD - Business criticality.
NEW QUESTION # 72
An organization is updating the CMDB to include new asset types like loT devices Relevant CI classes need to be added and outdated ones need to be removed from the Principal Class filler to ensure accurate display in ITSM processes.
Which roles are needed to add or remove classes?
Answer: A,D
NEW QUESTION # 73
A CMDB Administrator is using CMDB Workspace and has enabled Multisource CMDB.
Which tab is populated when Multisource CMDB is enabled?
Answer: A
Explanation:
Enabling Multisource CMDB makes the CMDB 360 experience available in CMDB Workspace. CMDB 360 provides visibility into the different discovery and integration sources contributing information to a CI.
Administrators can compare source-level attribute values, identify data gaps and conflicts, and investigate how reconciliation determines the final value stored on the CI.
The Home tab provides general workspace navigation and summary information. The Management tab contains administrative capabilities such as CMDB Data Manager policies. The Insights tab provides adoption, health, and analytical information, but it is not the primary Multisource CMDB work area.
The study guide specifically states that CMDB 360 saved queries are viewed and created through the Saved Queries area on the CMDB 360 tab. It also explains that Multisource CMDB retains source contributions and supports analysis of differing or missing values across sources. Therefore, enabling the feature populates the CMDB 360 tab.
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NEW QUESTION # 74
The Apache Web Server Identification Rule is configured with the following criterion attributes:
Class
Configuration file
Version
Yesterday, an Apache Web Server CI was discovered as part of Service Mapping. Today, the application owner upgraded Apache to a different version and reran discovery of the service.
What will happen in the CMDB?
Answer: B
Explanation:
This scenario hinges on how the Identification and Reconciliation Engine (IRE) in ServiceNow evaluates identification rules.
The identification rule for the Apache Web Server class includes Version as part of the identifier criteria, along with Class and Configuration file. Identification rules must match all criterion attributes exactly for an incoming record to be identified as an existing CI and reconciled.
Yesterday's discovery created an Apache Web Server CI with a specific version value. When Apache is upgraded and discovery is rerun, the Version attribute changes. Because Version is part of the identifier, the incoming record no longer matches the existing CI's identifier entry. As a result, the IRE cannot identify the existing CI as the same configuration item.
When identification fails and no matching identifier entry is found, the IRE proceeds to insert a new CI record rather than updating the existing one. This behavior is intentional and protects the CMDB from incorrectly reconciling records that no longer meet identification criteria.
NEW QUESTION # 75
A Platform Data Owner wants to improve data quality with reconciliation rules across five discovery sources.
The Data Owner knows the best option is to includeCMDB 360 / Multisource CMDBto manage and monitor discovery sources. The company currentlydoes not have the ITOM Discovery licenserequired for CMDB 360
/ Multisource CMDB.
What can the Data Owner do in this case?
Answer: A
Explanation:
TheIdentification and Reconciliation Engine (IRE)is acore platform capabilityinServiceNowand doesnot require CMDB 360 / Multisource CMDBto function. Even without the ITOM Discovery license, organizations can still define and useIRE reconciliation rulesacross multiple data sources.
IRE rules are source-aware and can evaluate attributes based onsource precedence, regardless of whether CMDB 360 is enabled. CMDB 360 enhances visibility, governance, and monitoring of multiple sources, but it isnot a prerequisitefor reconciliation logic itself.
Option A is incorrect because purchasing ITOM Discovery is not mandatory to use multisource reconciliation. Option C is also incorrect because CMDB 360 / Multisource CMDB is alicensed add-on, not a universally available platform feature.
Therefore, the Data Owner can proceed by configuringIRE reconciliation rules directly, makingOption Bthe correct answer.
NEW QUESTION # 76
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