Exam ADM-201 Guide & Simulated ADM-201 Test

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Salesforce ADM-201 Exam Syllabus Topics:

SectionWeightObjectives
Automation15%- Process Automation
  • 1. Email alerts, field updates, tasks
  • 2. Flow Builder, approval processes
Service and Support Applications10%- Case management
  • 1. Support processes and entitlements
  • 2. Cases, queues, assignment rules, escalation rules
- Knowledge and Communities
  • 1. Knowledge base setup and usage
  • 2. Community configuration and access
Data and Analytics Management17%- Data management
  • 1. Import, update, export, mass delete, backup
  • 2. Data validation and quality tools
- Reports and dashboards
  • 1. Report types, creation, customization
  • 2. Dashboard components and sharing
Agentforce AI8%- AI capabilities
  • 1. AI features and usage guidelines
  • 2. Agentforce setup and configuration
Productivity and Collaboration10%- Mobile and integrations
  • 1. AppExchange and third-party integrations
  • 2. Salesforce Mobile App capabilities
- Chatter
  • 1. Feeds, groups, collaboration features
- Activity management
  • 1. Tasks, events, calendars
Object Manager and Lightning App Builder15%- Object customization
  • 1. Standard and custom objects, fields, relationships
  • 2. Page layouts, record types, business processes
- Lightning App Builder
  • 1. Custom Lightning pages and components
  • 2. App navigation and customization
Configuration and Setup15%- Company settings
  • 1. Default settings and organizational structure
  • 2. Fiscal year, business hours, currency management
- User interface configuration
  • 1. Navigation and global settings
  • 2. Declarative customization options
- Security and access
  • 1. Password policies and login access
  • 2. Profiles, permission sets, roles and sharing rules
Sales and Marketing Applications10%- Sales Cloud features
  • 1. Opportunity management, stages, products, price books
  • 2. Lead management, conversion, assignment rules
- Marketing tools
  • 1. Campaigns, campaign influence
  • 2. Marketing automation capabilities

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Salesforce Certified Administrator Sample Questions (Q29-Q34):

NEW QUESTION # 29
You will need a security token to access Salesforce via (choose all that apply)

Answer: B,D


NEW QUESTION # 30
What is Salesforce.com Partner Portal? Choose 2 answers:

Answer: C,E


NEW QUESTION # 31
In which of the following edition you can create a Managed Package?

Answer: E

Explanation:
Section: Volume E


NEW QUESTION # 32
Determine if the description is Master/Detail or Lookup: No inherited sharing:

Answer: A


NEW QUESTION # 33
Salas and Customer Cant at Ursa Major Solar need to see different fields on the Case related list from the Account record. Sales users want to see Case created date and status while Customer Care would like to see owner, status, and contact.
What should the administrator use to achieve this?

Answer: B


NEW QUESTION # 34
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