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| Section | Objectives |
|---|---|
| Security and Troubleshooting | - Secure collaboration deployment
|
| SIP and PSTN Connectivity | - SIP trunking design and troubleshooting
|
| Edge and Expressway Deployment | - Cisco Expressway configuration
|
| Hybrid Collaboration Services | - Hybrid services integration
|
| Cloud Collaboration Architecture | - Cisco Webex cloud services overview
|
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NEW QUESTION # 64
A Webex Contact Center environment uses only Webex Calling registered endpoints for agent connection and requires that unanswered customer calls are requeued to be handled by the next available agent. Any direct unanswered call to the agent must roll to their designated voicemail.
Which configuration meets this requirement?
Answer: A
Explanation:
The RONA timer must expire before the agent endpoint forwards the call to voicemail. This allows unanswered contact center calls to be requeued and offered to the next available agent, while ordinary direct calls can still follow the agent's voicemail ring behavior.
NEW QUESTION # 65
As per the policy, the business requires explicit permission from the caller before any interaction can be recorded in the contact center. To manage this, the flow includes a Menu IVR activity that presents recording consent options to the caller. The caller's choice is logged and then passed as input to the Recording Control activity element of the flow.
Which two statements are true based on the functionality and rules of the Recording Control activity? (Choose two.)
Answer: B,D
Explanation:
Cisco's Recording Control activity gives caller consent precedence over tenant, queue, and recording schedule settings. In the documented precedence order, if user consent is set to Yes in the flow, the call is recorded regardless of the recording configuration at those other levels. If the user does not consent, the call is not recorded, also regardless of those other settings. If the Recording Control activity is not configured in the flow, the system falls back to the normal recording hierarchy: if any applicable tenant, queue, or schedule configuration is Yes, the call is recorded; if all are No, it is not. That is why option B is true and option C is false. Option D is also true because removing the flow activity returns control to queue-level or other configured recording policy. Option E is false because explicit Yes consent in the flow takes precedence over a recording schedule set to No. Reference: Cisco Help, Understand Routing and Queueing in Webex Contact Center; Build and manage flows with Flow Designer.
NEW QUESTION # 66
A company wants to provide business continuity if WAN connectivity to Webex Calling is interrupted. Which Cisco solution supports local call survivability?
Answer: B
Explanation:
A Survivable Gateway enables local call processing functionality during WAN or cloud outages.
Phones can continue placing internal and limited PSTN calls even if connectivity to Webex Calling services fails. Edge Audio and Emergency Responder address different collaboration requirements unrelated to local survivability.
NEW QUESTION # 67
A customer wants to enable the Real Time Transcription (RTT) feature only for specific queues. This feature is enabled by using the Start Media Stream node in Flow Designer, so the administrator decides to control the enablement using a function. The function must check two input variables: queue_ID for the selected agent queue (a string) and queue_IDs for the list of queues that require the RTT feature (a list of dictionaries, where each dictionary has an id key for the queue ID). The function returns a boolean variable rtt_Enabled to the flow, which indicates whether RTT should be enabled.
Which function is correct when using Python?
A )
B )
C )
D )
Answer: A
Explanation:
Option C is correct because it checks membership by comparing the selected queue_ID string to the id value in each dictionary in the queue_IDs list. The input structure says queue_ID is a string and queue_IDs is a list of dictionaries, with each dictionary containing an id key. A direct expression like agent_Queue in queue_List fails because it compares a string to whole dictionary objects, not to their id values. A loop that sets rtt_Enabled to False inside the else branch can also produce wrong results because a nonmatching later dictionary can overwrite a previous match. The Python any() expression is the cleanest correct logic: it returns True if at least one dictionary has an id equal to the selected queue. The function then writes rtt_Enabled into response.data for the flow to consume before deciding whether to start the media stream. Reference: Cisco Help, Build and manage flows with Flow Designer; Flow Designer function runtime documentation.
NEW QUESTION # 68
As per the policy, the business requires explicit permission from the caller before any interaction can be recorded in the contact center. To manage this, the flow includes a Menu IVR activity that presents recording consent options to the caller. The caller's choice is logged and then passed as input to the Recording Control activity element of the flow. Which two statements are true based on the functionality and rules of the Recording Control activity? (Choose two.)
Answer: B,C
Explanation:
When recording consent is explicitly set to Yes in the flow, the Recording Control activity takes priority over tenant, queue, and recording schedule settings, so the call is recorded. When the activity is removed or consent is not configured in the flow, recording follows the configured hierarchy, so a queue-level Yes setting can cause the call to be recorded even if the tenant-level setting is No.
NEW QUESTION # 69
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