ちなみに、GoShiken 500-442の一部をクラウドストレージからダウンロードできます：https://drive.google.com/open?id=11ynlCfCcOjz40wgZzeRbpmmH8-Hoatju
500-442スタディガイドでは、無料の試用サービスを提供しているため、購入前にいくつかのトピックやソフトウェアを開く方法について学ぶことができます。 500-442学習教材の試用期間中、サンプルの質問のPDFバージョンは無料でダウンロードできます。また、PCバージョンとオンラインバージョンの両方を明確に示すことができます。 購入または試用プロセスで500-442試験の質問に問題がある場合は、いつでもご連絡いただけます。Cisco 500-442トレーニングガイドで専門家をリモートで支援します。
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Basic Calls and Agent settings | 20% | - Configure basic agent functionality - Configure basic call treatment - Build basic ICM scripts - Deploy basic call settings |
| Topic 2: Advanced Configuration | 20% | - Configure roles and departments - Configure RONA support - Implement VXML applications |
| Topic 3: Advanced Features | 10% | - Understand CCE features beyond default |
| Topic 4: Reporting | 10% | - Utilize CUIC |
| Topic 5: Overview | 20% | - Describe access tools - Understand Contact Center basics - Describe CCE components and architecture - Explain call flow |
| Topic 6: Configuration and Implementation | 20% | - Utilize Finesse administration tool - Implement precision routing - Configure agent teams and supervisors |
だれでも成功したいのです。IT業界で働いているあなたはCiscoの500-442試験の重要性を知っているのでしょう。Ciscoの500-442試験に参加する人はますます多くなっています。競争がこのように激しい情況で勝つためにどうしますか。ふさわしいアシスタントを選ぶのは一番重要なのです。GoShikenはCiscoの500-442試験を長い時間で研究しますので、この試験を深く了解しています。我々提供するCiscoの500-442ソフトであなたはきっと試験に合格できます。
質問 # 39
Which two steps are required to configure a Supervisor? (Choose two.)
正解：B、C
解説：
Supervisors in Cisco CCE have elevated capabilities compared to agents-they can monitor calls, barge in, view team reports, and send team messages. Proper configuration is required to grant these privileges within both the directory and CCE itself.
Why the Correct Answer is Right: C is correct because CCE uses Active Directory for user authentication. A Supervisor must have an AD account associated with the appropriate CCE security groups to access supervisor tools and CCE Admin. D is correct because in the Agent/Supervisor configuration in CCE Admin, the 'Is Supervisor' checkbox must be enabled. This flag grants supervisor-level permissions in Finesse and CCE, enabling team monitoring, barge-in, and the supervisor team gadget.
Why Each Incorrect Answer is Wrong: A is wrong because while supervisors are typically associated with teams, being assigned to 'only one' team is not a configuration requirement for setting up supervisor access. B is wrong because supervisors do not need to be directly assigned to Skill Groups or Precision Queues as a configuration requirement-this is relevant to agents. E is wrong because assigning to a Precision Queue is not a required step specifically for supervisor configuration.
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質問 # 40
Which two components must a script be associated with to run? (Choose two.)
正解：B、E
質問 # 41
Which two components must be configured for CCE to begin routing the contact and start processing the call? (Choose two.)
正解：C、D
解説：
Before Cisco CCE can route any contact, the system needs to know what to do with it (the script) and how to classify it (the call type). These two elements form the minimum viable routing configuration required to begin processing.
Why the Correct Answer is Right: A is correct because an ICM Routing Script must exist and be active for CCE to process the call-without a script, there is no routing logic to execute. D is correct because a Call Type must be configured and associated with the ICM script. The Call Type classifies the inbound contact via Dialed Number matching and triggers the appropriate routing script.
Why Each Incorrect Answer is Wrong: B is wrong because Skill Targets are configured within scripts as routing targets, but the system can begin processing a call even before skill targets are reached in the script logic. C is wrong because Network VRU is required for IVR treatment, but a basic call can be routed to an agent without VRU involvement-it is not a minimum requirement. E is wrong because Media Routing Domains are typically pre-configured by default and do not need to be explicitly configured as a prerequisite to begin routing.
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質問 # 42
What are two tools an Agent Desktop Admin Role can access? (Choose two.)
正解：B、E
解説：
In Cisco CCE, role-based access control defines which administrative tools different user roles can access.
The Agent Desktop Admin Role is specifically scoped to managing the agent desktop experience in Finesse.
Why the Correct Answer is Right: C is correct because the Agent Desktop Admin Role has access to configure Reason Codes in Finesse. Reason Codes are desktop-level configurations that define the options agents see when going to Not Ready or logging out-directly within the scope of desktop administration. D is correct because Workflows are configurable desktop automation rules that trigger actions based on call events. Managing Workflows falls within the Agent Desktop Admin Role's scope as a Finesse desktop configuration object.
Why Each Incorrect Answer is Wrong: A is wrong because Script Editor requires ICM Script Admin Role-it is a routing/scripting tool, not a desktop administration tool. B is wrong because Call Trace is a diagnostic tool requiring higher-level administrative access, not part of the Agent Desktop Admin Role's tool set. E is wrong because Config Manager Tools require the Config Manager Admin Role with significantly higher privileges than the Agent Desktop Admin Role.
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質問 # 43
What are two descriptions for the Agent Targeting Rule? (Choose two.)
正解：A、C
解説：
Agent Targeting Rules (ATR) in Cisco CCE simplify the configuration required to route calls directly to agents by defining ranges of agent extensions rather than requiring individual label configurations for each agent.
Why the Correct Answer is Right: A is correct because ATR simplifies Call Routing configuration specifically for Agent PGs (not VRU PGs). By defining extension ranges, administrators avoid creating individual labels for each agent in the routing client configuration. E is correct because the core function of an ATR is to specify an Agent Extension Range (e.g., 5000-5999) and valid Routing Clients. The ICM automatically handles label routing for any agent in that range.
Why Each Incorrect Answer is Wrong: B is wrong because Mobile Agent configuration is a separate feature- ATR is not specifically for Mobile Agent configuration. C is wrong because ATR uses Agent Extension ranges, not 'Agent ID ranges,' and it does not configure Media Groups-those are separate configuration objects. D is wrong because ATR is used for Agent PGs, not VRU PGs. VRU PGs handle IVR interaction, not agent call delivery.
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質問 # 44
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500-442出題範囲: https://www.goshiken.com/Cisco/500-442-mondaishu.html
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