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Salesforce Certified-Business-Analyst Exam Syllabus Topics:

SectionObjectives
Solution Assessment and Validation- Testing and feedback
  • 1. Feedback incorporation
    • 2. User acceptance testing support
      - Solution evaluation
      • 1. Assess alignment with business needs
        • 2. Validate solution requirements
          Customer and Business Analysis- Business process understanding
          • 1. Analyze current business processes
            • 2. Identify process gaps and inefficiencies
              - Stakeholder identification and engagement
              • 1. Identify key stakeholders and their roles
                • 2. Elicit business needs from stakeholders
                  Requirements Gathering and User Stories- Requirements elicitation techniques
                  • 1. Document analysis
                    • 2. Workshops and interviews
                      - User stories and acceptance criteria
                      • 1. Writing effective user stories
                        • 2. Defining acceptance criteria
                          Agile Methodology in Business Analysis- Agile principles
                          • 1. Collaboration in agile teams
                            • 2. Iterative development concepts
                              - Backlog and sprint participation
                              • 1. Supporting sprint planning
                                • 2. Prioritizing backlog items

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                                  Salesforce Certified Business Analyst Exam Sample Questions (Q189-Q194):

                                  NEW QUESTION # 189
                                  The Salesforce information technology (IT) team has built a solution in a sandbox for a cross-functional project to implement Customer 360. It is time for user acceptance testing (UAT).
                                  What is a business analyst's role during UAT?

                                  Answer: B

                                  Explanation:
                                  Explanation
                                  The business analyst's role during UAT is to coordinate stakeholder participation and notify the team when scenarios fail so IT can solve potential problems prior to go live. The business analyst is responsible for facilitating UAT by ensuring that all stakeholders are involved and engaged in testing the solution according to their roles and responsibilities. The business analyst is also responsible for monitoring and reporting on UAT progress and results by tracking any issues or bugs that are detected during testing and communicating them to the IT team for resolution. The business analyst's role during UAT is to ensure that the solution meets the requirements and expectations of all stakeholders before it is deployed to production.
                                  References:https://trailhead.salesforce.com/content/learn/modules/user-acceptance-testing-video/learn-about-use


                                  NEW QUESTION # 190
                                  Northern Trail Outfitters has decided to implement Sales Cloud. A business analyst (BA) has been assigned to document the requirements for this project.
                                  What should the BA include in these requirements?

                                  Answer: C

                                  Explanation:
                                  Explanation
                                  The business analyst should include a high-level description of required functionality in the requirements for Sales Cloud implementation. A high-level description of required functionality is a brief and general statement that describes what a system or solution must do or provide to meet a business need or goal. A high-level description of required functionality helps to capture and communicate the scope and value of a requirement or feature. The business analyst should include a high-level description of required functionality in the requirements for Sales Cloud implementation by using clear and concise language, avoiding technical jargon or details, and focusing on outcomes rather than solutions.
                                  References:https://trailhead.salesforce.com/content/learn/modules/salesforce-business-analyst-certification-prep/


                                  NEW QUESTION # 191
                                  Cloud Kicks (CK) recently decided to transition its business from spreadsheets to a Salesforce solution. CK leaders are excited about the capabilities of Salesforce. Each leader has different ideas about how the platform should be implemented. CK has hired a business analyst (BA) to help define and manage the implementation.
                                  What should the BA do in the first discovery meeting with stakeholders?

                                  Answer: C

                                  Explanation:
                                  Explanation
                                  The business analyst should do in the first discovery meeting with stakeholders is to collaborate with stakeholders to examine and define CK's purpose, customers, metrics, and overall business to inform project direction and vision. Discovery is a phase of a Salesforce project that aims to understand the current state of a business, identify its problems or needs, and define its goals or desired outcomes. In the first discovery meeting, the business analyst should work with stakeholders to establish a common understanding of CK's business context, such as its mission, vision, values, customers, competitors, performance indicators, etc. This can help the business analyst align stakeholders on a shared vision and strategy for the Salesforce implementation.Discussing and documenting specific pain points in existing processes may be part of discovery, but not in the first meeting. The business analyst should first understand the big picture of CK's business before diving into the details of its processes.Previewing potential Salesforce solutions and collecting feedback from stakeholders may be part of discovery, but not in the first meeting. The business analyst should first understand the problems or needs of CK's business before proposing any solutions. References:
                                  https://trailhead.salesforce.com/content/learn/modules/salesforce-business-analyst-certification-prep/customer-di


                                  NEW QUESTION # 192
                                  Universal Containers is developing a new recurring app utilizing Lightning screen flows. The business analyst (BA) has started writing user stores in a repository. The project lead has edited user stories in the DevOps tool to make them more complete.
                                  What should the BA do to understand which user stories were modified?

                                  Answer: C


                                  NEW QUESTION # 193
                                  A business analyst (BA) at Northern Trail Outfitters (NTO) is assigned to a project to help revamp n process.
                                  The current process used by the sales team is different than the process outlined in NTO's documentation.
                                  Which step should the BA take first?

                                  Answer: A


                                  NEW QUESTION # 194
                                  ......

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