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Microsoft MB-240 Exam Syllabus Topics:

Section	Weight	Objectives
Work Order Management	25%	- Manage work orders lifecycle 1. Manage incidents and service tasks 2. Create and manage work orders
Configure Dynamics 365 Field Service	20%	- Configure Field Service settings 1. Set up Field Service parameters 2. Configure organizational units and resources
Schedule and Dispatch Work	20%	- Resource scheduling 1. Optimize scheduling and routing 2. Use schedule board
Field Service Mobile and Customer Experience	20%	- Customer engagement 1. Service feedback management 2. Customer communication workflows - Mobile app configuration 1. Enable offline capabilities 2. Configure Field Service mobile app
Manage Inventory and Assets	15%	- Inventory management 1. Track customer assets 2. Manage products and stock

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Microsoft Dynamics 365 Field Service Functional Consultant Sample Questions (Q94-Q99):

NEW QUESTION # 94
Your company processes a large number of work orders each day. The company wants to ensure the high priority work orders are dealt with immediately.
You need to configure the schedule board so that bookings are easily visible to the dispatchers.
How can you configure Dynamics Field Services to increase booking visibility?

A. Configure the status color for a booking status record, to identify high priority work order records.
B. Configure an Incident type for high priority incidents on work order records.
C. Configure a priority record to allow you to identify high priority work order records.
D. Configure a work order type for high priority issues, to help categorize high priority work order records.

Answer: C

Explanation:
You can create priority records in Dynamics 365 for Field service app and assign color along with level of importance.
https://docs.microsoft.com/en-us/dynamics365/field-service/set-priorities

NEW QUESTION # 95
Your client recently started using the inspections functionality in Microsoft Dynamics 365 Field Service. The client has many instances where work orders are not required for carrying out inspections. You need to provide a solution so that field technicians can carry out inspections without work orders. What should you do?

A. Add inspections to cases.
B. Add inspections to a crew.
C. Add inspections to customer assets.
D. Add inspections to a field technician.

Answer: C

NEW QUESTION # 96
You are a Dynamics 365 for Field Service Administrator and work for a manufacturing firm. You are receiving support requests that field engineers are unable to see a custom area entitled "Parts Requests" within the Dynamics 365 Field Service Mobile App.
You need to troubleshoot the Dynamics 365 for Field Service mobile app to ensure that the field engineers are able to view the customizations created.
What are the three steps you can take to troubleshoot the issue reported? Each correct answer presents a complete solution.

A. Synchronize the Dynamics 365 for Field Service Mobile App.
B. Ensure that the Woodford project with the appropriate customizations has been published.
C. Ensure that a security role has been assigned to the project.
D. Verify that the impacted field engineers are enabled to use this project.
E. Ensure that the Dynamics Mobile solution with the appropriate customizations has been published.

Answer: A,B,C

Explanation:
Section: Manage field service mobility

NEW QUESTION # 97
Drag and Drop Question
Your company wants to use Microsoft Dynamics 365 Customer Voice to obtain feedback on their customers' on-site service experience.
You need to create an alert based on the survey results.
Which three actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.

Answer:

Explanation:

NEW QUESTION # 98
You work for a telecommunication firm.
You must configure and enable Agreements to ensure that work orders are automatically generated for customers who have contracted for that service, and that invoices are being sent at the correct intervals to the customers.
Which functions of the system support the requirement? To answer, move the appropriate function to the appropriate scenario. You may use each function once, more than once, or not at all You may need to move the split bar between panes or scroll to view the content.
NOTE: Each correct match is worth one point.

Answer:

Explanation:

NEW QUESTION # 99
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