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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Implementation Considerations | 20% | - Security and compliance requirements - User adoption strategies - Data migration considerations - Integration patterns for government systems |
| Topic 2: Public Sector Data Model | 20% | - Case and investigation management - Constituent and household data model - Permit and license object relationships - Service territory and location-based services |
| Topic 3: Public Sector Solutions Overview | 15% | - Key use cases and common scenarios - Salesforce Public Sector Solutions product positioning - Government and Public Sector industry fundamentals |
| Topic 4: Government Community Cloud | 20% | - GCC features and capabilities - Case management for government - Permitting and licensing capabilities - Constituent engagement features |
| Topic 5: Best Practices and Governance | 10% | - Accessibility and compliance standards - Public sector implementation best practices - Performance optimization |
| Topic 6: Configuration and Customization | 15% | - Workflow and approval processes - Constituent engagement portal configuration - Reporting and analytics for public sector - Lightning Experience customization |
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질문 # 19
A Consultant has been asked to create a widget that aggregates and calculates information from multiple unrelated objects.
Working with OmniStudio, which tool can accomplish this declaratively?
정답：B
설명：
When tasked with creating a widget in OmniStudio that aggregates and calculates information from multiple unrelated objects, the most appropriate tool to accomplish this declaratively is Integration Procedures (Option A). Integration Procedures in OmniStudio are designed to handle complex data operations that involve multiple objects, potentially including data aggregation, transformation, and logic application, without requiring custom code.
* Option B, MuleSoft Integration, is primarily used for connecting Salesforce with external systems, not for aggregating data within Salesforce.
* Option C, SOQL Queries, can retrieve data but do not themselves handle complex multi-object calculations and logic in a declarative manner.
* Option D, Apex Classes, are a coding solution, not declarative, and would be used when more complex custom behavior that cannot be achieved declaratively is required.
Integration Procedures allow a declarative approach, fitting the need to work with multiple objects effectively and efficiently within the Salesforce platform.
질문 # 20
A government agency runs various research and grant programs for scholars. They have decided to use the Individual Application object in Grants Management for Public Sector.
Which Salesforce features must be enabled to support this use case?
정답：A
설명：
Person Accounts must be enabled when the Public Sector implementation needs to represent individual constituents as applicants through the person-oriented Public Sector data model. The Individual Application object is designed to capture an individual's application for a government program, benefit, grant, license, permit, or similar service. The applicant therefore needs an appropriate person record with which the Individual Application can be associated.
Public Sector uses Person Accounts to represent constituents acting as individuals rather than organizations. A Person Account combines Account and Contact characteristics into a single person-centric record and integrates with Public Sector objects such as Individual Application, Case, and Public Complaint. This makes it the appropriate foundation for a grants program targeted at individual scholars.
Salesforce Flow is an automation technology and may participate in the implementation, but enabling Flow is not the prerequisite that establishes the individual-applicant data model. A custom Application object is unnecessary because Public Sector already provides Individual Application. Product Schedule is associated with product and revenue scheduling and has no functional relationship to grant applicants.
An important implementation consideration is that Person Accounts cannot simply be disabled after they are enabled , so agencies should validate their constituent data architecture before activation.
The uploaded Set 3 item likewise identifies Person Accounts as the required feature.
Study Guide Reference: Public Sector Solution Product Configuration - Person Accounts; Individual Applications; constituent data model; Grants Management for individual applicants.
질문 # 21
The Department of Disaster Assistance has received the approval to fund government agencies if a disaster occurs in their region. What is the best solution to capture the fund-related requirements, objectives, and supporting documents?
정답：C
질문 # 22
A public sector entity is looking to implement an Emergency Response management package.
Which two features are available as part of the package for Volunteer Management?
정답：B,C
설명：
Volunteer Management provides structured functionality for organizing volunteer opportunities, shifts, registrations, and volunteer participation. A core requirement of volunteer coordination is maintaining accurate staffing information as assignments and shifts change. Consequently, volunteer-capacity information such as registered volunteers and remaining staffing requirements is maintained as shift participation changes, including when scheduled work is canceled.
Salesforce ' s current Volunteer Management documentation confirms the broader functional model:
organizations can create volunteer opportunities, define shifts and required staffing, allow volunteers to browse and register for opportunities through Experience Cloud, and track the hours contributed by volunteers. Salesforce also explicitly identifies Experience Cloud capabilities that let volunteers register for roles and enable organizations to track volunteer hours. This makes volunteer project registration and time reporting native elements of the volunteer-management lifecycle. Expense-reimbursement processing is not one of the defining Volunteer Management capabilities described for this scenario, and a volunteer chatbot is not the core package feature being tested. The operational emphasis is on volunteer recruitment, scheduling, shift coverage, participation, and service-hour tracking.
Study Guide References: Emergency Response Management; Volunteer Management; Volunteer Projects; Volunteer Shifts; Volunteer Registration and Hours Tracking.
질문 # 23
A government agency must ensure that only investigators assigned to a case can view sensitive investigation details. Supervisors should continue to have visibility across all investigations within their division. Which security approach best meets these requirements?
정답：B
설명：
A combination of organization-wide defaults, role hierarchy, record ownership, and sharing rules supports the principle of least privilege while allowing supervisors to inherit visibility through the hierarchy. Public Read/Write and public groups expose excessive data, and assigning System Administrator privileges creates unnecessary security risks.
질문 # 24
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