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| Section | Weight | Objectives |
|---|---|---|
| Managing Assets | 5% | - Maintain assets and asset relationships - Track asset history and maintenance |
| Managing Inventory | 8% | - Select inventory and price book models - Manage products, consumption, and returns |
| Configuring Mobility | 10% | - Distinguish mobile app capabilities - Enable mobile workflows and sign-off processes - Configure Field Service mobile app settings |
| Configuring Maintenance Plans | 5% | - Schedule recurring work - Design and implement maintenance plans |
| Managing Work Orders | 23% | - Relate work orders, service appointments, and products - Configure work order processes, types, and parameters - Manage work order lifecycle, line items, and milestones |
| Managing Scheduling and Optimization | 28% | - Set up operating hours and availability - Manage service appointment lifecycle and assignment - Configure scheduling policies and optimization rules - Use dispatcher console and scheduling tools |
| Managing Resources | 16% | - Understand license types and deployment - Manage time sheets, operating hours, and skills - Set up and manage crews and resource types - Configure service territories and membership |
| Permissions and Sharing | 5% | - Manage territory visibility and sharing rules - Configure permission sets and access |
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NEW QUESTION # 32
An extreme weather situation impacted both the volume of open work and the number of available resources at Universal Containers.
Which approach should a Consultant recommend to realign available resources with open work?
Answer: C
Explanation:
Global optimization is a feature that allows rescheduling multiple service appointments at once based on predefined criteria such asemergency priority, travel time, or skills[194]. Global optimization would allow Universal Containers to realign available resources with open work by running an optimization job that prioritizes emergency work and assigns it to the best available resources[195]. Resource Schedule Optimization is a feature that allows scheduling service appointments for individual resources based on their availability and preferences[196]. Resource Schedule Optimization would not allow Universal Containers to realign available resources with open work because it does not consider multiple resources or service appointments at once. Emergency scheduling is a feature that allows creating and assigning emergency service appointments to the best available resources[197]. Emergency scheduling would not allow Universal Containers to realign available resources with open work because it does not reschedule existing service appointments. Customer First scheduling is a feature that allows prioritizing customer preferences and satisfaction when scheduling service appointments[198]. Customer First scheduling would not allow Universal Containers to realign available resources with open work because it does not prioritize emergency work or reschedule existing service appointments. References: https://help.salesforce.com/s/articleView?id=sf.
fs_optimization_overview.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.
fs_optimization_global_overview.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.
fs_resource_schedule_optimization_overview.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.
fs_scheduling_emergency_overview.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.
fs_scheduling_customer_first_overview.htm&type=5
NEW QUESTION # 33
Technicians at Universal Containers use the Salesforce Field Service mobile app at customer sites. After completing work, the Technician updates the ServiceAppointment status to Complete and saves the record.
Dispatchers see the appointment as Dispatched on the console instead of seeing the Complete status update.
Which two troubleshooting steps should a Consultant take to resolve the issue?
Choose 2 answers
Answer: C,D
Explanation:
These two troubleshooting steps should betaken to resolve the issue, as they could explain why the service appointment status is not updated correctly on the console. References:https://help.salesforce.com/s
/articleView?id=sf.fs_mobile_troubleshooting.htm&type=5
NEW QUESTION # 34
universal containerswants to report on the volume of products installed within a specific timeframe.
Which solution should the consultant utilize to meet the requirement?
Answer: C
Explanation:
Products consumed are records that track the products used during a service appointment[32]. A custom installation date field on products consumed would allow reporting on the volume of products installed within a specific timeframe by filtering on the installation date field values[33]. A work order related list on asset would show the work orders associated with an asset, but not the products installed. Field history tracking on asset would track field changes on an asset, but not the products installed. The standard installation date field on asset would show when an asset was installed, but not the products installed. References: https://help.
salesforce.com/s/articleView?id=sf.fs_products_consumed.htm&type=5https://help.salesforce.com/s
/articleView?id=sf.reports_filter_date_fields.htm&type=5
NEW QUESTION # 35
Universal containers has a large volumeof cancellations occurring on their Work Orders. The COO wants to manage Work Order cancellations and subsequent follow-ups. Which two options should a Consultant recommend? Choose 2 answers.
Answer: A,B
Explanation:
Changing the Work Order with a closed status of "Cancelled" allows tracking Work Order cancellations and subsequent follow-ups using reports or dashboards based on Work Order status field values[23. Re-using the existing Work Order for the follow-up allows maintaining the relationship between the original customer request and the follow-up action without creating duplicate records[24. Changing the Work Order with a status of "New" would not indicate that it was cancelled before. Creating a child Work Order for the follow- up Work Order would create an unnecessary hierarchy of Work Orders that could complicate reporting and scheduling. References:[23. https://help.salesforce.com/s/articleView?id=sf.fs_work_orders.htm&type=5 [24.
https://trailhead.salesforce.com/en/content/learn/modules/field-service-lightning-basics/field-service-lightning- work-orders
NEW QUESTION # 36
Universal Containers wants to dispatch groups of Service Appointments to their Technicians. The number of Service Appointments dispatched at a time varies among different Service Territories.
Which two settings should a Consultant enable to ensure Service Appointments are dispatched correctly?
Choose 2 answers
Answer: B,C
Explanation:
Drip Feed Dispatching is a feature that allows dispatching groups of service appointments to technicians at regular intervals instead of all at once[56]. Enabling Drip Feed Dispatching in Field Service Settings allows turning on this feature for all service territories[57]. Setting the Number of Services to Drip Feed on the Service Territory allows specifying how many service appointments should be dispatched at a time for each service territory[58]. Setting the Service Appointment to Dispatch in Field Service Settings would not affect how many service appointments are dispatched at a time. Enabling Sharing of Dispatched Service Appointments would not affect how many service appointments are dispatched at a time. References:
https://help.salesforce.com/s/articleView?id=sf.fs_drip_feed_dispatching_overview.htm&type=5 https://help.
salesforce.com/s/articleView?id=sf.fs_drip_feed_dispatching_enable.htm&type=5https://help.salesforce.com/s
/articleView?id=sf.fs_drip_feed_dispatching_configure.htm&type=5
NEW QUESTION # 37
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