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EXIN ITILFND_V4 (ITIL 4 Foundation) Exam is a certification exam that is designed to test the foundational knowledge of IT service management (ITSM) using the ITIL 4 framework. ITIL 4 Foundation certification is intended for professionals who are involved in IT service management or are interested in pursuing a career in ITSM. ITILFNDv4 Exam is a globally recognized certification and is considered one of the most sought-after certifications in the IT industry.

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The ITILFNDv4 (ITIL 4 Foundation) Certification Exam is one of the most popular certifications in the IT industry. It is designed for professionals who want to gain a better understanding of IT service management (ITSM) and its best practices. ITIL 4 Foundation certification ensures that professionals have the necessary knowledge and skills to improve the quality of IT services and enhance business performance.

EXIN ITIL 4 Foundation Sample Questions (Q148-Q153):

NEW QUESTION # 148
Which statement about Service Asset and Configuration Management (SACM) is FALSE?

A. SACM maintains an accurate and complete configuration management system (CMS)
B. All changes to Cis are authorized by SACM
C. Configuration baselines and versions are produced by SACM
D. The scope of SACM includes management of the complete lifecycle of every configuration item (CI)

Answer: C

NEW QUESTION # 149
Which practice handles all pre-defined user-initiated service actions?

A. Service request management
B. Deployment management
C. Incident management
D. Service level management

Answer: A

NEW QUESTION # 150
How can service consumers contribute to risk mitigation?

A. By ensuring that the service provider has configured correctly its resources
B. By controlling the specific level of risk on the service provider's behalf
C. Through the provision of services according to predefined needs
D. By being fully aware of their own requirements for the service

Answer: D

NEW QUESTION # 151
What is the definition of a problem?

A. An unplanned interruption to a service, or reduction in the quality of a service
B. A cause, or potential cause, of one or more incidents
C. Any change of state that has significance for the management of a configuration item (CI)
D. An incident for which a full resolution is not yet available

Answer: B

NEW QUESTION # 152
Which includes governance, management practices, and continual improvement?

A. The 'focus on value' guiding principle
B. The 'deliver and support' value chain activity
C. The 'value stream and processes' dimension
D. The service value system

Answer: D

NEW QUESTION # 153
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