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| Section | Weight | Objectives |
|---|---|---|
| Testing | 11% | - Validate and test designs
|
| Design System Implementation | 20% | - Leverage SLDS and design standards
|
| Strategy and Governance | 17% | - Define UX strategy and governance
|
| Declarative Design | 27% | - Design using Salesforce declarative tools
|
| Human-Centered Design | 12% | - Apply design thinking and human-centered principles
|
| Discovery | 13% | - Gather user requirements and plan design strategy
|
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NEW QUESTION # 102
It is recommended to carefully consider which demographic data and for what purpose is fed into an AI model. Which reason explains this?
Answer: B
Explanation:
The correct answer is A. To avoid societal bias. The uploaded study guide directly identifies societal bias as the concern when demographic data is selected for AI-model use. Demographic information can contain or reflect historical social inequalities. When characteristics such as age, gender, location, ethnicity, socioeconomic indicators, or related proxies are included in a model without careful justification, the model may learn patterns that reproduce existing disparities rather than simply represent neutral relationships. The UX and responsible-design implication is that teams must question both what data is being collected and why the model needs it. Data should not be introduced simply because it is available. Instead, each attribute should have a legitimate purpose that supports the intended user or business outcome without unnecessarily increasing the risk of discriminatory behavior. Option B refers to confirmation bias, which concerns a tendency to favor evidence that supports existing beliefs. While that can affect research and decision-making, it is not the specific data-governance risk described here. Option C, interaction bias, relates more to patterns arising from how people interact with a system rather than demographic information itself. The study-guide principle is therefore that responsible AI design requires deliberate demographic-data selection to reduce the propagation of societal bias into automated decisions.
Study Guide reference/topics: Responsible AI, demographic data, societal bias, responsible design, Human- Centered Design.
NEW QUESTION # 103
Cloud Kicks wants to prevent its sales agents from being able to save a new account unless they have entered the phone number in the correct format and with the correct number of digits. A validation rule would then prevent the new account from saving. Which method should be used to improve the user experience in the simplest way while preventing errors?
Answer: A
Explanation:
The correct answer is B. Set field-level error message to display on the page. The study guide presents this scenario and identifies B as the answer. The validation rule already determines whether the phone number satisfies the required formatting and length conditions. From a UX perspective, the next objective is to communicate the validation failure at the location where the user must correct it. A field-level error message places the feedback adjacent to the phone field, reducing the user's effort to determine what went wrong and where corrective action is required.
Option A, In-App Guidance, is better suited to onboarding, contextual instruction, feature adoption, or process coaching. It is unnecessarily indirect for a deterministic input-validation error.
Option C, making the field required, only ensures that some value is entered. A required-field setting does not validate whether the phone number contains the correct number of digits or follows the required formatting pattern.
The UX principle being tested is effective error prevention and recovery. When a user enters invalid information, the interface should provide specific, contextual, and actionable feedback instead of forcing the user to search for the affected field.
Study Guide reference/topics: Validation Rules, field-level errors, error prevention, form usability, Declarative Design.
NEW QUESTION # 104
When designing a custom component that includes this clickable icon in a Lookup field:
What should be used as the alternative (alt) text?
Answer: D
Explanation:
The alternative (alt) text is a short block of text that describes the content and function of an image or other non-text element on a web page. The alt text is read aloud by screen readers and other assistive technologies to provide access to people who cannot see the image.The alt text also helps with search engine optimization and displays on the page if the image fails to load1.
When designing a custom component that includes a clickable icon in a Lookup field, the alt text should be concise, descriptive, and meaningful. The alt text should convey the purpose and action of the icon, rather than its appearance or format. Therefore, the best option for the alt text of the icon is "Search button", as it describes what the icon does and how the user can interact with it. The other options are not suitable for the alt text, as they either include unnecessary words, such as "image of" or "photo of", or omit important information, such as "button". For example, the option "Image of a search button" is redundant, as the screen reader will already announce that the element is an image. The option "Search" is incomplete, as it does not indicate that the element is a button that can be clicked. The option "Image of a magnifying glass" is irrelevant, as it describes the appearance of the icon, rather than its function.
NEW QUESTION # 105
A branding and marketing team wants to customize the theme in the external customer support site to match the style guide requirements. What should be the recommended next step?
Answer: B
Explanation:
The uploaded study guide identifies C. Configure the Experience Builder Theme panel as the correct answer.
The scenario specifically asks how a branding and marketing team should customize an external customer support site's theme to align with the company's style guide. The study-guide answer favors the standard declarative capability available in Experience Builder.
Option A introduces an external or company stylesheet, while option B introduces custom CSS. Both approaches add custom styling logic that is unnecessary when the branding requirement can be handled through the platform's built-in theme configuration.
The Theme panel is therefore the appropriate first step because it allows designers to modify the supported presentation properties of the Experience Cloud site without immediately resorting to custom code.
This also aligns with a recurring pattern throughout the study guide: when a Salesforce declarative capability satisfies a UX requirement, use that capability before introducing custom development. This generally produces a more consistent and maintainable experience.
For the branding team, the practical implication is that the company's style-guide requirements should first be translated into the configuration options available through Experience Builder's theme controls.
Study Guide reference/topics: Experience Builder, themes, branding, style-guide implementation, Declarative Design.
NEW QUESTION # 106
Cloud Kicks wants its Salesforce app to represent company branding and comply with Web Content Accessibility Guidelines (WCAG) 2.1. What should they consider about themes and branding?
Answer: C
Explanation:
The study guide identifies C. The color palette is auto-generated based on the brand color to be WCAG compliant as the correct answer. Salesforce's current theming architecture reinforces this principle.
Administrators define a primary brand color, and Salesforce generates complementary palette values for the interface. With SLDS 2 themes, Salesforce specifically generates accent, container-accent, and border-accent colors that meet applicable WCAG color-contrast requirements. Salesforce explicitly discourages overriding those generated accessible colors because manually selected replacements may no longer provide adequate contrast. This is important because a company brand color selected in isolation does not guarantee accessible text, controls, borders, or component states. A design system must derive related colors with sufficient perceptual separation and contrast across the interface.
Option A reverses the recommended practice: accessible generated values should generally not be overridden merely for visual preference. Option B is too restrictive; Salesforce branding supports considerably more customization than changing only a single brand color.
The UX principle is to preserve organizational identity while allowing the design system to generate accessible supporting values. This makes branding scalable across components without requiring designers to manually calculate every UI color combination.
Study Guide reference/topics: Themes and Branding, WCAG, accessible color palettes, brand colors, Declarative Design.
NEW QUESTION # 107
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