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Salesforce Sales-Con-201 Exam Syllabus Topics:

Section	Objectives
Topic 1: Sales Lifecycle Management
Topic 2: Implementation Strategies
Topic 3: Sales Productivity and Management
Topic 4: Industry Knowledge
Topic 5: Account and Contact Management
Topic 6: Data Management
Topic 7: Reports and Dashboards
Topic 8: Collaboration and Integration
Topic 9: Opportunity Management

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Salesforce Certified Sales Cloud Consultant Sample Questions (Q36-Q41):

NEW QUESTION # 36
Universal Containers has a large amount of data that currently lives in a system outside of Sales Cloud. Users need to see a subset of this data. Which consideration should the consultant take into account?

A. Salesforce Connect External Objects count against the limit of custom objects.
B. Salesforce Connect should be used with on-premises data systems.
C. Salesforce Connect allows real-time access to current data.

Answer: C

NEW QUESTION # 37
Cloud Kicks (CK) has organization-wide defaults set to Public Read-Only for Opportunity. One of the Account Team roles at CK is Executive Sponsor. Account Team members with the Executive Sponsor role need Read/Write access to all child Opportunities. How should the consultant meet the requirement?

A. Create an Account sharing rule to grant Read/Write access to Opportunities.
B. Create a flow to grant Read/Write access to Opportunities.
C. Create an Opportunity sharing rule to grant Read/Write access to Opportunities.

Answer: C

NEW QUESTION # 38
As part of a Sales Territories implementation, Cloud Kicks wants the user to manually search for a territory in an active territory model and assign it to opportunities. Which approach should the consultant recommend to meet this requirement?

A. Use default Sales Territories to assign any active territory to the opportunity.
B. Update the profile with the Manage Territory permission.
C. Enable sharing access to the Account to assign any active territory to opportunities.

Answer: A

NEW QUESTION # 39
The Sales Cloud implementation at Cloud Kicks (CK) is now live.
End user training is complete. IT stakeholders have signed off on the technical aspects of the project. The CK admin continues to call the consultant with questions about the sales process.
What should the consultant do?

A. Recommend that the admin attend Salesforce instructor-led training.
B. Suggest that CK purchase a support agreement.
C. Conduct a knowledge transfer with the admin.

Answer: C

Explanation:
Since the Cloud Kicks admin continues to reach out with questions about the sales process, the consultant should facilitate a knowledge transfer session.
Key Points:
* Knowledge Transfer Importance: A knowledge transfer ensures the admin understands the configurations, customizations, and rationale behind the implemented sales processes.
* Empowerment: By thoroughly educating the admin, they become more self-sufficient and capable of supporting end-users effectively.
* Tailored Learning: The session can address specific questions and scenarios relevant to CK, providing immediate value.
* Post-Implementation Support: Knowledge transfer is a critical component of a successful implementation, ensuring long-term sustainability.
Salesforce Sales Cloud References:
* Training and Adoption: Salesforce emphasizes the importance of training and knowledge sharing in its Adoption Best Practices.
* Administrator Resources: Salesforce Administrator Resources
Why Options A and B are Incorrect:
* Option A: Purchasing a support agreement may not provide the personalized assistance the admin needs and could incur unnecessary costs.
* Option B: While formal training is beneficial, it may not address immediate concerns and is less personalized than a knowledge transfer session.
Conducting a knowledge transfer with the admin addresses their questions directly and ensures they have the necessary understanding to manage the sales process effectively.

NEW QUESTION # 40
It is a priority at Cloud Kicks to implement logic and automation to qualify top leads. The company has captured significant data points on converted leads and won opportunities.
What should the consultant do first to ensure a best practices implementation?

A. Identify a recommended base Lead score, evaluate the results, and adjust the score accordingly.
B. Configure a qualification screen flow to help sales reps quickly determine which leads are most important.
C. Review converted lead data with sales and marketing to understand the interaction patterns that led to conversion.

Answer: C

Explanation:
To implement an effective lead qualification process, it is essential to first analyze historical data on converted leads and won opportunities. Collaborating with sales and marketing teams to understand patterns and interactions that drove successful conversions provides valuable insights into what constitutes a high- quality lead. This information can then inform the design of scoring models or qualification criteria, ensuring that the automation aligns with real-world success factors.
For guidance on lead qualification best practices, see: Lead Management Best Practices.

NEW QUESTION # 41
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