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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Framework for the Governance of Enterprise IT | 25% | - Principles, concepts and components of governance - Alignment with enterprise goals and strategies - Governance assurance and continuous improvement - Development and implementation of governance frameworks |
| Topic 2: Resource Optimization | 15% | - Resource performance and efficiency - Human, financial and infrastructure resources - Sourcing and vendor management - IT resource planning and allocation |
| Topic 3: Strategic Management | 20% | - IT strategy development and alignment - Strategic planning and governance integration - Investment and portfolio management - Enterprise architecture and technology roadmaps |
| Topic 4: Benefit Realization | 20% | - Value delivery and benefits identification - Benefit measurement and monitoring - Optimization of investments and outcomes - Business case development and management |
| Topic 5: Risk Optimization | 20% | - Risk identification, assessment and evaluation - Risk response and mitigation strategies - Risk monitoring and reporting - IT risk management framework |
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質問 # 319
The BEST way to determine the effectiveness of an enterprise's IT governance framework is by assessing the:
正解：B
質問 # 320
Availability Management allows organizations to sustain the IT service availability to support the business at a justifiable cost. Which of the following elements of Availability Management is used to perform at an agreed level over a period of time?
Each correct answer represents a part of the solution. Choose all that apply.
正解：A、B、C、E、F、G
解説：
Section: Volume B
質問 # 321
An enterprise has finalized a major acquisition and a new business strategy in line with stakeholder needs has been introduced to help ensure continuous alignment of IT with the new business strategy the CiO should FIRST
正解：B
解説：
The first step that the CIO should do to help ensure continuous alignment of IT with the new business strategy is to review the existing IT strategy against the new business strategy. A review is a process of evaluating and comparing the current state and performance of the IT strategy with the desired state and expectations of the new business strategy. A review can help identify the strengths, weaknesses, opportunities, and threats of the IT strategy, as well as the gaps, risks, and issues that need to be addressed. A review can also provide insights and recommendations for improving and aligning the IT strategy with the new business strategy. According to COBIT 5, one of the seven enablers of IT governance is performance management, which includes reviewing and monitoring the achievement of IT-related goals and objectives1. The review is also part of the IT governance domain 2: Strategic Alignment2.
The other options are not the first steps that the CIO should do to ensure continuous alignment of IT with the new business strategy. Revising the existing IT strategy to align with the new business strategy is a step that follows after reviewing the existing IT strategy, as it involves making changes and adjustments to the IT strategy based on the findings and recommendations of the review. Establishing a new IT strategy committee for the new enterprise is a step that may or may not be necessary depending on the existing governance structure and processes, and it does not directly address the alignment issue. Assessing the IT cultural aspects of the acquired entity is a step that may be relevant for integrating and harmonizing the IT functions and practices of both entities, but it does not ensure alignment with the new business strategy. Reference := 1: COBIT 5: A Business Framework for the Governance and Management of Enterprise IT, ISACA, page 312: CGEIT Review Manual 2023, ISACA, page 69.
質問 # 322
An enterprise's IT director is concerned that the chair of the IT steering committee is stealing confidential company information. Which of the following is the IT director's BEST course of action?
正解：A
解説：
Concerns about unethical behavior, such as stealing confidential information, should be reported through established ethical reporting mechanisms to ensure impartiality and compliance with governance policies. The CGEIT Review Manual 8th Edition advises using ethics hotlines or similar channels to handle allegations of misconduct.
* Extract from CGEIT Review Manual 8th Edition (Domain 1: Governance of Enterprise IT):" Allegations of unethical behavior, including the misuse of confidential information, should be reported through the enterprise's ethics hotline or designated reporting channel. This ensures that concerns are handled impartially, in accordance with governance policies, and with appropriate escalation to senior management or the board." (Approximate reference: Domain 1, Section on Ethical Governance) Reporting the concern to the ethics hotline (option B) is the best course of action, as it follows governance protocols, protects the IT director from retaliation, and ensures an independent investigation.
* Why not the other options?
* A. File a report with the local law enforcement agency: Involving law enforcement is premature without evidence and bypasses internal governance processes.
* C. Discuss the concern with the chair directly: Confronting the chair risks escalation and lacks impartiality, potentially compromising the investigation.
* D. Conduct an investigation to substantiate the chair's activities: The IT director should not conduct an investigation personally, as this could compromise objectivity and governance protocols.
References:
ISACA CGEIT Review Manual 8th Edition, Domain 1: Governance of Enterprise IT, Section on Ethics and Compliance.
ISACA CGEIT Study Guide, Chapter on Governance and Ethical Behavior.
質問 # 323
Which of the following is the BEST justification for a procurement manager to agree to purchase IT equipment from a specific vendor during a sales promotion?
正解：A
解説：
A procurement manager should agree to purchase IT equipment from a specific vendor during a sales promotion only if the equipment adds value to the enterprise. This means that the equipment supports the business goals and objectives, meets the current and future needs of the stakeholders, and delivers benefits that outweigh the costs and risks. The procurement manager should also consider the quality, reliability, compatibility, and security of the equipment, as well as the vendor's reputation, service level, and warranty.
The other options are not the best justification for a procurement manager to agree to purchase IT equipment from a specific vendor during a sales promotion. The IT benefit surpasses the business benefit from the purchase is not a valid justification, as it implies that the IT department's interests are more important than the enterprise's interests. The procurement manager should align the IT strategy with the business strategy and ensure that the IT equipment supports the enterprise value creation. The business profit surpasses the IT cost for the equipment is not a sufficient justification, as it does not account for other factors such as quality, performance, functionality, and risk of the equipment. The procurement manager should evaluate the total cost of ownership (TCO) and return on investment (ROI) of the IT equipment, not just the initial purchase price. The product is offered at the lowest price is not a convincing justification, as it does not guarantee that the equipment is suitable for the enterprise's needs and expectations. The procurement manager should not compromise on quality, functionality, or security for a lower price.
For more information on IT procurement and value creation, you can refer to these web sources:
IT Procurement Manager Job Description w/ Role & Responsibilities
IT Governance: Definitions, Frameworks and Planning
What is Governance in Procurement? Its Model
What is IT governance? A formal way to align IT & business strategy
質問 # 324
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