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Peoplecert ITIL-4-Specialist-High-velocity-IT Exam Syllabus Topics:

SectionObjectives
Topic 1: Digital Product Lifecycle- Release and operations
  • 1. Resilient operations
    • 2. Continuous delivery and deployment
      - Design and development
      • 1. Agile and Lean delivery practices
        • 2. DevOps integration
          Topic 2: High-velocity IT Concepts- ITIL guiding principles in high-velocity environments
          • 1. Start where you are
            • 2. Progress iteratively with feedback
              • 3. Focus on value
                - High-velocity nature of digital enterprises
                • 1. Digital transformation drivers
                  • 2. Digital organization characteristics
                    Topic 3: ITIL practices in high-velocity environments- Service management practices
                    • 1. Deployment management
                      • 2. Change enablement
                        • 3. Incident management
                          Topic 4: High-velocity IT practices and techniques- Automation and advanced technology
                          • 1. Cloud computing and automation
                            • 2. AI and machine learning support
                              - Resilient and secure systems
                              • 1. Risk management
                                • 2. Security by design

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                                  Peoplecert ITIL 4 Specialist: High-velocity IT Exam Sample Questions (Q14-Q19):

                                  NEW QUESTION # 14
                                  An IT service provider is carrying out an internal
                                  assessment, to identify opportunities to develop and improve their
                                  services. They have reviewed workflows and activities, the capabilities of their workforce, and supplier contracts.
                                  Which area do they also need to consider?

                                  Answer:

                                  Explanation:
                                  Information and technology


                                  NEW QUESTION # 15
                                  A service provider is tracking the likelihood of service failures that could affect the service consumer. What is this a measure of?

                                  Answer:

                                  Explanation:
                                  Risk


                                  NEW QUESTION # 16
                                  A service provider is about to engage in a partnership with a large retailer. They will integrate the retailer ' s systems for online shopping.
                                  How can the ' relationship management ' practice contribute to this initiative?

                                  Answer: C

                                  Explanation:
                                  Relationship management is concerned with establishing and nurturing links between organizations at a strategic and collaborative level. In a partnership, shared trust, aligned behaviours, and mutual understanding are essential to co-creating value successfully.
                                  A is more closely related to service level management. B could be part of operational coordination, but it is narrower than relationship management. D relates more to analytics, service design, or business analysis. C best matches the role of relationship management in enabling healthy collaboration between organizations.
                                  This also fits ITIL's broader view that many services depend on third parties and that effective relationships with partners and suppliers are important to practice success .
                                  =========


                                  NEW QUESTION # 17
                                  Which activity describes user-centered service design?

                                  Answer: B


                                  NEW QUESTION # 18
                                  An internal IT service provider does not have all the skills needed to create and deliver a new service, but could develop them with enough time. There are many external service providers who can provide this service. Which approach should the organization follow to decide if they should use the internal service provider or to source the service externally?

                                  Answer:

                                  Explanation:
                                  Start by reviewing organizational policies for sourcing services, then identify the most \/ O important criteria for selecting a service provider, and use a 'decision matrix' to compare service providers


                                  NEW QUESTION # 19
                                  ......

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