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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Scheduling and Dispatch (20-25%) | 20-25% | - Schedule work orders using various methods - Manage scheduling options and requirements - Configure schedule board and board features - Handle scheduling conflicts and rescheduling - Optimize schedules using resource scheduling optimization - Configure map view and route optimization |
| Topic 2: Manage Inventory and Procurement (15-20%) | 15-20% | - Handle inventory adjustments and transfers - Process purchase orders and returns - Manage inventory levels and stock locations - Configure product inventory and item associations - Configure warehouse and inventory settings |
| Topic 3: Manage Work Orders (20-25%) | 20-25% | - Manage work order products, services, and notes - Configure work order lifecycle and statuses - Create and manage work orders - Manage work order reporting and analytics - Process work order inspections and recommendations - Handle work order incidents and resolutions |
| Topic 4: Manage Field Service Mobile Application (10-15%) | 10-15% | - Configure Field Service Mobile app settings - Configure resource and technician mobile experiences - Manage mobile forms and workflows - Handle offline capabilities and synchronization |
| Topic 5: Configure Field Service (20-25%) | 20-25% | - Configure Field Service organizations and structures - Configure scheduling configurations and booking setup - Configure pricing, billing, and cost entities - Configure work order types and incident types - Set up and configure resource characteristics and skills - Set up and configure customer assets - Implement security roles and field service settings |
| Topic 6: Manage Asset and Connected Field Service (5-10%) | 5-10% | - Process IoT alerts and work order creation - Manage asset IoT connections and monitoring - Implement connected field service scenarios - Configure IoT integrations and alerts |
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NEW QUESTION # 100
Your company has a requirement to use the out-of-the-box Resource types to categorize Active Bookable Resource types. The company wants to ensure easy Dynamics 365 upgrades as needed.
You need to ensure that you only use the appropriate Resource types.
Which types are available for your use? To answer, drag each description on the left to the appropriate column on the right. Each description may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view the content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Explanation
NEW QUESTION # 101
A field service agent is performing maintenance work on Internet of Things (IoT) devices that are located at a customer site. The devices are reporting readings in real time. Why is the agent only able to see a limited amount of data from the devices?
Answer: C
Explanation:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/connected- field-service
NEW QUESTION # 102
A work order has been created with Bharti Airtel as the Billing Account and Airtel Kolkata as the Service Account.
You need to determine the account where various work order information originates. The sheeted work order type and entitlement do not have any of this information.
Which account belongs to each piece of work order information? To answer, drag the appropriate account to the correct piece of work order information. Each account may be used once, more than once, or not at all.
You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct match is worth one point.
Answer:
Explanation:
Explanation:
A close-up of a computer screen Description automatically generated
NEW QUESTION # 103
Drag and Drop Question
You are a field service administrator for your company.
You review the Field Service administrator guide to understand how the status fields can support your company's business processes.
Which unique entity system status value matches with its Entity Type? To answer, drag the appropriate unique entity system status values to the appropriate Entity Type. Each unique entity system status value may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view the content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Explanation:
Purchase order system statusses:
- Draft
- Submitted
- Products received
- Billed
- Canceled
Agreement system statusses:
- Estimate
- Active
- Expired
- Canceled
Booking system statusses:
- Scheduled
- Traveling
- In progress
- On break
- Completed
- Canceled
NEW QUESTION # 104
Your customer wants to enable their Microsoft Dynamics 365 Field Service mobile app for offline use.
You need to configure the mobile app for technicians, including custom entity offline usage.
What are the first four steps you should perform in sequence? To answer, move the appropriate actions from the list of steps to the answer area and arrange them in the correct order.
Answer:
Explanation:
Explanation:
NEW QUESTION # 105
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