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WGU Introduction-to-IT Exam Syllabus Topics:

SectionObjectives
Topic 1: IT Roles, Governance & Professional Practices- IT Careers
  • 1. Help desk, system admin, network roles
    • 2. Business alignment of IT systems
      - Governance & Processes
      • 1. IT governance fundamentals
        • 2. System development lifecycle basics
          Topic 2: Data, Databases & Information Systems- Databases
          • 1. Queries and structured data concepts
            • 2. Relational database basics
              - Data Concepts
              • 1. Data vs information vs knowledge (DIKW model)
                • 2. Metadata and data processing concepts
                  Topic 3: Networking & Internet Fundamentals- Network Concepts
                  • 1. LAN vs WAN, network types and topologies
                    • 2. Protocols (TCP/IP, HTTP/HTTPS, DNS)
                      - Network Devices
                      • 1. IP addressing and packet transmission
                        • 2. Routers, switches, hubs, access points
                          Topic 4: Cybersecurity & Emerging Technologies- Emerging Tech & Ethics
                          • 1. AI bias, ethics, intellectual property
                            • 2. Cloud computing fundamentals
                              - Security Fundamentals
                              • 1. Phishing, firewalls, VPNs, authentication
                                • 2. Malware types (virus, worm, ransomware)
                                  Topic 5: Computer Hardware & Software Fundamentals- Software Systems
                                  • 1. Operating systems (Windows, macOS, Linux concepts)
                                    • 2. System vs application software, drivers, firmware
                                      - Computer Components
                                      • 1. Input/output and system architecture basics
                                        • 2. CPU, RAM, storage devices, motherboard, peripherals

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                                          WGU Introduction to IT Sample Questions (Q59-Q64):

                                          NEW QUESTION # 59
                                          What are two signs of a phishing e-mail?
                                          Choose 2 answers

                                          Answer: A,D

                                          Explanation:
                                          1.Poor grammar and spelling errors: Phishing emails often contain mistakes in language, grammar, or spelling. These errors can be a red flag that the email is not legitimate.
                                          2.An email from an organization you don't recognize: Be cautious if you receive an email from an unfamiliar organization. Verify the sender's legitimacy before taking any action.
                                          References:
                                          *1Cofense: 10 Signs of a Phishing Email
                                          *2CrowdStrike: How to Spot a Phishing Email
                                          *3Malwarebytes: Phishing Email - How to Identify and Avoid Phishing Attacks
                                          *4SecurityMetrics: 7 Ways to Recognize a Phishing Email


                                          NEW QUESTION # 60
                                          Which two actions are included in the role of a Domain Name System (DNS)?
                                          Choose 2 answers

                                          Answer: C,D

                                          Explanation:
                                          1.Translates human-friendly aliases into IP addresses: DNS serves as the "phone book" of the internet, converting user-friendly domain names (like www.example.com) into numerical IP addresses (such as
                                          192.0.2.1) that computers and network devices use to locate one another on the internet12.
                                          2.Stores IP addresses and aliases in a table on the server: DNS servers maintain records that map domain names to corresponding IP addresses. These records are stored in distributed databases across various DNS servers, ensuring efficient and reliable resolution of domain names1.
                                          References
                                          1.GeeksforGeeks: What is Domain Name System (DNS)?
                                          2.Cloudflare: What is DNS? How DNS works


                                          NEW QUESTION # 61
                                          A company uses the most up-to-date operating system developed by Microsoft for a desktop computer on its internal network. Which system software does this company's computer use?

                                          Answer: B

                                          Explanation:
                                          Microsoft's desktop operating system family is Windows, so a company using Microsoft's most up-to-date desktop operating system is using Windows. In Information Technology, an operating system is system software that manages hardware resources, provides a user interface, and supports applications by handling tasks such as memory management, process scheduling, file systems, device drivers, and network connectivity. Windows is widely used in business environments because of its strong integration with enterprise tools such as Active Directory, Group Policy, Microsoft 365 services, and broad compatibility with commercial software and peripherals. The other options are operating systems from different ecosystems:
                                          Linux is an open-source family of operating systems, Android is primarily designed for mobile devices, and iOS is Apple's mobile operating system for iPhone. Since the question specifically states the operating system is developed by Microsoft and used on a desktop computer, the correct choice is Windows.


                                          NEW QUESTION # 62
                                          What is a characteristic of cloud computing?

                                          Answer: C

                                          Explanation:
                                          1.On-demand self-service:
                                          oCloud computing services do not require human administrators. Users can provision, monitor, and manage computing resources as needed.
                                          oWith data centers worldwide, cloud providers have vast compute and storage assets ready for use.
                                          oDevelopers can select resources and tools through a self-service portal, building applications without waiting for physical servers.
                                          oAdmins set policies, but within those guardrails, employees have the freedom to build, test, and deploy apps.
                                          References:
                                          1.GeeksforGeeks: Characteristics of Cloud Computing
                                          2.TechTarget: 8 Key Characteristics of Cloud Computing


                                          NEW QUESTION # 63
                                          Which generation of computing is known for the use of operating systems to allow for shared memory and resources?

                                          Answer: D

                                          Explanation:
                                          The third generation of computing is known for major advances in operating systems, especially the move toward multiprogramming, time-sharing concepts, and improved resource management. During this era, computers became powerful enough to support operating systems that could coordinate multiple programs and users more effectively, enabling shared use of memory, processing time, and peripheral devices. This meant that instead of a computer running only one program at a time with long idle periods, the operating system could schedule tasks, allocate memory, and manage input and output to keep the system busy and efficient. These developments matched the growth of integrated circuits, which improved speed and reliability and made more advanced system software practical. Third-generation systems also emphasized better user interaction through terminals and more standardized system environments. While later generations improved operating systems further, the third generation is widely credited in Information Technology history with establishing the operating system as a central system layer for managing shared resources. Therefore, the correct answer is the third generation.


                                          NEW QUESTION # 64
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