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SAP C-FSM-2601 Exam Syllabus Topics:

SectionWeightObjectives
Customer Self-Service<8%- Self-service portal and process flow
- Service request creation and execution
Master Data Management<10%- Create, maintain, and integrate master data
- Components and data model of MDM
Smartforms8% - 12%- Features and use cases of Smartforms
- Create and manage Smartform templates
Architecture and Administration11% - 20%- Company settings, permissions, and business rules configuration
- Architectural components of SAP FSM
Crowd Workforce<8%- Concept and benefits of Crowd Service
- Manage crowd workforce assignments
Planning and Dispatching11% - 20%- Create, assign, and manage service calls and resources
- Features of planning and dispatching module
Mobile SAP Field Service Management Application11% - 20%- Accept, execute, and close service calls
- Features and capabilities of mobile app
Integrations<8%- End-to-end integration scenarios
- Integration with SAP and third-party systems
Analytics and Reports<10%- Access and use reporting tools
- Generate and interpret reports for decision-making

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SAP Certified - SAP Field Service Management Sample Questions (Q42-Q47):

NEW QUESTION # 42
A Company in SAP Field Service Management uses a repository of master data which is shared between all companies within the account Choose the correct answer.

Answer: A


NEW QUESTION # 43
Customer use self-service through the portal and the chat assistant.
Choose the correct answer.

Answer: B


NEW QUESTION # 44
Technicians can use the Windows mobile app for the execution of assigned activities. True or false?
Choose the correct answer.

Answer: B


NEW QUESTION # 45
What is the main goal of the SAP Business Suite in the context of digital transformation?
Choose the correct answer.

Answer: D


NEW QUESTION # 46
How can Master Data be created and maintained in FSM?
There are three correct answers.

Answer: A,B,C


NEW QUESTION # 47
......

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