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SAP C-BCSCX-2502 Exam Overview:

Certification Vendor:	SAP
Exam Name:	Positioning SAP Business Suite via SAP Customer Experience Solutions
Exam Number:	C-BCSCX-2502
Real Exam Qty:	30
Available Languages:	English
Passing Score:	73%
Exam Duration:	60 minutes
Exam Format:	Multiple choice
Recommended Training:	Positioning SAP Customer Experience Solutions (SAP Learning) SAP Customer Experience Overview Learning Journeys
Exam Registration:	SAP Certification Hub SAP Learning Hub
Sample Questions:	SAP C-BCSCX-2502 Sample Questions
Exam Way:	Online proctored exam via SAP Certification Hub
Pre Condition:	No formal prerequisite required; basic understanding of SAP Business Suite and SAP Customer Experience solutions recommended.
Official Syllabus URL:	https://learning.sap.com

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SAP C-BCSCX-2502 Exam Syllabus Topics:

Topic	Details
Topic 1	Understanding the SAP Customer Experience Portfolio: This subtopic assesses the Presales Consultant’s ability to grasp the structure and components of the SAP Customer Experience (CX) portfolio. It involves recognizing the key solution areas—commerce, customer data, marketing, sales, and service and understanding how they form a unified offering aimed at enhancing customer relationships.
Topic 2	Articulating Value and Business Outcomes: This subtopic evaluates the Consultant’s skill in communicating the overall value of the SAP Customer Experience portfolio. It includes the ability to demonstrate how the integrated solutions lead to stronger customer engagement and ultimately support the achievement of key business outcomes.
Topic 3	Integration Across CX Solutions: This part focuses on how the various SAP CX solutions work together as an integrated system. It examines the Presales Consultant’s understanding of how integration among commerce, customer data, marketing, sales, and service solutions enhances consistency, efficiency, and personalization across customer interactions.

SAP Certified - Positioning SAP Business Suite via SAP Customer Experience Solutions Sample Questions (Q18-Q23):

NEW QUESTION # 18
Which feature is available in SAP Commerce Cloud?

A. Product catalog
B. Management for intercompany sales processes
C. Bounce management for new prospects
D. Case processing with registered products

Answer: A

NEW QUESTION # 19
In what ways can SAP CX AI toolkit optimize businesses?
Note: There are 3 correct answers to this question.

A. By supporting edge computing scenarios
B. By providing visual search options to transform the shopping experience for customers
C. By automatically generating and managing product attributes from existing descriptions
D. By generating engaging content for banners, social media posts, and blog posts
E. By integrating with non-SAP systems

Answer: B,C,D

NEW QUESTION # 20
Which solution can be used to analyze a real-time 360 view of the customer?

A. Customer Identity Access Management (CIAM) for Business-to-Consumer (B2C)
B. SAP Customer Data Platform
C. Enterprise Consent and Preference Management
D. Customer Identity Access Management (CIAM) for Business-to-Business (B2B)

Answer: B

NEW QUESTION # 21
Which of the following features are available in SAP Service Cloud Version 2?
Note: There are 2 correct answers to this question.

A. Guided selling
B. Billing
C. Agent Desktop
D. Omnichannel experience

Answer: C,D

NEW QUESTION # 22
Which of the following actions can you perform in SAP Customer Data Cloud?

A. You can migrate data using the Data Workbench.
B. You can record all master data (customer, products, organization) in a central database.
C. You can analyze customer preferences for communication.
D. You can manage customer segments.

Answer: C

NEW QUESTION # 23
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