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Oracle 1Z0-1064-26 Exam Syllabus Topics:

Section	Objectives
Topic 1: Service Request Management	- Customer interaction handling 1. Omnichannel support processes 2. Communication templates and notifications - Case and ticket handling 1. Creation, routing, and assignment rules 2. SLAs and escalation management
Topic 2: Field Service and Dispatch	- Field service operations 1. Work order management 2. Scheduling and dispatch rules
Topic 3: Integrations and Extensions	- Integration capabilities 1. Third-party system integration 2. REST APIs and integration flows
Topic 4: Oracle Fusion Service Overview	- Service Configuration Basics 1. Security roles and access control 2. Basic setup and administration - Core Service Architecture 1. Service request lifecycle management 2. Fusion Service data model and components
Topic 5: Knowledge Management	- Knowledge articles 1. Search and recommendation usage 2. Creation and lifecycle management
Topic 6: Reporting and Analytics	- Service analytics 1. Dashboards and KPIs 2. Operational reporting

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Authentic Oracle 1Z0-1064-26 Exam Questions by Experts

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Oracle Fusion Service 2026 Implementation Professional Sample Questions (Q49-Q54):

NEW QUESTION # 49
Identify the sequence of steps you must follow to disable the Service Communication channels.

A. Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Click the pencil icon in the Features column for Service > Deselect all the options.
B. Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Deselect the "Enable" column in "Communication Channels".
C. Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Click the pencil icon in the Features column for Communication Channels > Deselect the "Communication" option.
D. Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Click the pencil icon in the Features column for Service > Deselect the "Communication Channels" option.
E. Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Select the "Disable" column in "Service entitlements"

Answer: C

NEW QUESTION # 50
Your customer sells a wide variety of Mobile phones. To classify service requests efficiently you plan to create a new primary category called Mobile Phones.
Which four steps are required to define this new category?

A. Select the task Manage Service Request Categories.
B. Select Service Catalog in Functional Areas.
C. Complete Category Name.
D. Select Status = "Active".
E. Select Create Category > Create Top-Level Category.
F. Check the Active flag.
G. Select Create Category > Create Child Category.

Answer: A,D,E,G

NEW QUESTION # 51
Your client needs to associate a product item to a product group but cannot make the association. What should you check to identify the cause?

A. Verify that Root Catalog is selected on the product groups.
B. Validate that the product item is active and published.
C. Validate that Allow Duplicate is selected on the product item.
D. Verify that Eligible for Service is selected on the product item.

Answer: B

NEW QUESTION # 52
Your customer sells many kinds of specialized electronics equipment. When creating a service request (SR), an agent searches the product categories and chooses the appropriate type of equipment for that SR.
Identify three advantages of selecting the category correctly.

A. The hierarchical structure of the categories helps to improve the service request classification.
B. Categories facilitate the assignment of an agent to the service request.
C. Filter the selection of the product related to the service request, when filtering by a particular category.
D. Categories improve the filtering of Knowledge articles that might contain a potential solution to the problem.
E. Categories determine the steps an agent must follow to close the service request.

Answer: A,B,D

NEW QUESTION # 53
Which three types of data are included in the interaction associated with a normal call flow?

A. Contact name
B. Channel
C. Agent name
D. Start time of the call
E. Service Request create date

Answer: A,C,E

NEW QUESTION # 54
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