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Peoplecert ITIL-4-Specialist-High-velocity-IT Exam Syllabus Topics:

Section	Objectives
ITIL practices in high-velocity environments	- Service management practices 1. Change enablement 2. Incident management 3. Deployment management
High-velocity IT Concepts	- ITIL guiding principles in high-velocity environments 1. Start where you are 2. Focus on value 3. Progress iteratively with feedback - High-velocity nature of digital enterprises 1. Digital transformation drivers 2. Digital organization characteristics
Digital Product Lifecycle	- Design and development 1. DevOps integration 2. Agile and Lean delivery practices - Release and operations 1. Continuous delivery and deployment 2. Resilient operations
High-velocity IT practices and techniques	- Resilient and secure systems 1. Security by design 2. Risk management - Automation and advanced technology 1. AI and machine learning support 2. Cloud computing and automation

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Peoplecert ITIL 4 Specialist: High-velocity IT Exam Sample Questions (Q23-Q28):

NEW QUESTION # 23
An organization has signed a contract to outsource its service desk function to a supplier. The organization wants to ensure that its customers and users will receive a seamless support service.
Which activity would MOST help the organization at this stage?

A. Conducting regular performance audits of the supplier
B. Setting stricter service-level expectations with the supplier
C. Training internal employees to work with the supplier
D. Integrating supplier activities into the organization's value streams

Answer: D

NEW QUESTION # 24
After completing an online training course, the employees of an organization are better equipped to utilize digital systems.
Which mid-level goal is supported by this training?

A. Co-created value
B. Fast development
C. Valuable investments
D. Resilient operations

Answer: A

NEW QUESTION # 25
A team is evaluating commercial software products in an effort to improve communication and collaboration within the team.
The members of the team cannot agree on the process that they should use to evaluate the products.
Which step should the team complete LAST?

Answer:

Explanation:
Define requirements for configuring the product

NEW QUESTION # 26
The IT team in a large enterprise is replacing an important application used for internal communication and collaboration. The team is very enthusiastic about the new application and believes it enables new and better ways of working. Pilot users, however, are reluctant to use the new features and just replicate old ways of working in the new system.
How can a 'service mindset' improve the situation?

A. By simplifying the new application to make it identical to the old one
B. By limiting user access to only the new features of the application
C. By encouraging users to understand the features of the new application, and how it can contribute to the achievement of the enterprise's objectives
D. By creating strict policies to enforce the use of new features

Answer: C

NEW QUESTION # 27
An organization is undergoing a digital transformation and is conducting a strategic analysis of its customers' needs. The organization uses agile methods to manage its digital products and a more traditional waterfall approach to manage its legacy systems. The organization is also considering introducing new products and services.Which is the BEST way for this organization to undertake this analysis?

Answer:

Explanation:
Develop models that help analysts perform tasks that are appropriate for a given context

NEW QUESTION # 28
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