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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Salesforce Mobile | 8% | - Configure compact layouts for mobile - Understand Salesforce Mobile app features |
| Topic 2: Profile and Permission Sets | 12% | - Create and assign permission sets - Understand roles and role hierarchy - Configure field-level security - Manage user profiles |
| Topic 3: Analytics | 10% | - Create and customize reports - Build dashboards - Understand report types |
| Topic 4: Business Logic | 20% | - Create roll-up summary fields - Configure approval processes - Create formula fields - Understand validation rules - Understand workflow rules and Flow |
| Topic 5: Salesforce Platform Fundamentals | 10% | - Explain the multi-tenant Salesforce platform - Understand Salesforce object model - Describe the Salesforce architecture - Navigate the Salesforce UI |
| Topic 6: Data Modeling | 14% | - Create custom objects - Create custom fields (data types) - Understand Schema Builder - Create relationship fields (Lookup, Master-Detail) - Set field-level security |
| Topic 7: Data Management | 10% | - Understand duplicate rules and matching - Import and export data using Data Loader - Use Data Import Wizard |
| Topic 8: User Interface | 16% | - Understand Lightning Experience UI - Customize page layouts - Create and customize reports and dashboards - Create and customize list views |
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NEW QUESTION # 35
Get Cloudy Consulting (GCC) currently supports its customers via calls and emails. GCC wants to meet the needs of digitally savvy customers by offering support via web chat as well as SMS, Facebook Messenger, and WhatsApp.
Which Salesforce product should meet this need?
Answer: B
Explanation:
Service Cloud is the Salesforce product that should meet the need of Get Cloudy Consulting to offer support via web chat and other digital channels. Service Cloud is a cloud-based customer service platform that allows agents to deliver fast and personalized service across multiple channels, such as phone, email, web, social media, and messaging apps. Service Cloud also provides tools for case management, knowledge base, self- service, and analytics.
NEW QUESTION # 36
A salesforce associate at Get cloudy Consulting is configuring object access. The requirements are:
Sales Manager must have the same access to Opportunities.
Marketing managers must have the same access to Campaigns.
What is the recommend approach to configuring their access?
Answer: A
Explanation:
Profiles and permission sets are used to configure object access for users. Profiles define the baseline access for users based on their license type and job function. Permission sets grant additional access to users based on their functional or departmental needs. Sharing sets and manual sharing are used to configure record access for users. Validation and assignment rules are used to enforce data quality and automate business processes.
NEW QUESTION # 37
A marketing manager wants to make the Reason Lost field required on the opportunity when he stage is changed to Closed Lost.
What should the salesforce associate do to enforce this requirement?
Answer: A
Explanation:
A validation rule on the Opportunity object is the best way to enforce the requirement that the Reason Lost field is required when the stage is changed to Closed Lost. A validation rule can specify a condition and an error message to display when the condition is not met. For example, the condition could be AND (ISPICKVAL(StageName, "Closed Lost"), ISBLANK(Reason_Lost__c)) and the error message could be
"Please enter a reason for losing the opportunity." Making the field required on the page layout or universally required would not work, because the field should only be required when the stage is changed to Closed Lost, not for other stages.
NEW QUESTION # 38
A sales rep at Get Cloudy Consulting asks the new Salesforce associate to give them a report showing all the active accounts for the sales rep's territory.
Where should the associate go to create a new report for Accounts?
Answer: A
Explanation:
The Reports tab is where the associate should go to create a new report for Accounts. The Reports tab allows the user to create, view, edit, and run reports in Salesforce. The user can select a report type, such as Accounts, Accounts with Contacts, or Accounts with Opportunities, and then add filters, groupings, charts, and other features to customize the report. The Setup menu is where the user can configure the settings and customization of Salesforce, such as creating objects, fields, workflows, and security settings. The Accounts tab is where the user can view, create, edit, and delete account records in Salesforce.
NEW QUESTION # 39
An organization wants to implement Salesforce into its business model. The requirements include:
* Operations management
* Program management
* Grantmaking
* Fundraising
* Marketing
* Engagement
Which cloud is preconfigured to handle all of these requirements?
Answer: B
Explanation:
The Nonprofit Cloud is preconfigured to handle all of the requirements listed, such as operations management, program management, grantmaking, fundraising, marketing, and engagement. The Nonprofit Cloud is a set of solutions that helps nonprofits drive greater impact through connected experiences.
NEW QUESTION # 40
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