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Peoplecert ITIL-4-Specialist-High-velocity-IT Exam Syllabus Topics:

Topic	Details
Topic 1	Resilient and Secure IT Systems: This area focuses on ensuring security and resilience within high-velocity IT settings. Candidates are tested on their expertise in creating IT systems that are secure and robust while still supporting the fast-paced delivery of IT services.
Topic 2	Digital Product Lifecycle: This segment tests the ability of PeopleCert-certified IT professionals to oversee the entire lifecycle of digital products.
Topic 3	ITIL Guiding Principles in High-velocity IT: This section evaluates how IT service managers apply the ITIL guiding principles in high-velocity IT contexts. It examines the role of these principles in supporting digital transformations and agile work processes.
Topic 4	High-velocity Nature of the Digital Enterprise: This part of the exam assesses the competencies of IT service managers. who operate within high-speed environments. It emphasizes how organizations can thrive in the fast-evolving digital landscape, focusing on key methodologies such as agile, lean, and DevOps practices.
Topic 5	Techniques for High-velocity IT: In this section, the exam evaluates the proficiency of IT Service managers in utilizing tools and techniques that promote high-velocity IT. Key areas include continuous integration (CI), continuous delivery (CD), and automating IT infrastructure.

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Peoplecert ITIL 4 Specialist: High-velocity IT Exam Sample Questions (Q31-Q36):

NEW QUESTION # 31
An organization is undergoing a digital transformation and is conducting a strategic analysis of its customers' needs. The organization uses agile methods to manage its digital products and a more traditional waterfall approach to manage its legacy systems. The organization is also considering introducing new products and services.
Which is the BEST way for this organization to undertake this analysis?

A. Use a single standardized approach for all customer needs analysis
B. Focus on digital products and defer legacy systems analysis
C. Develop models that help analysts perform tasks that are appropriate for a given context
D. Perform a detailed gap analysis of current and future customer needs

Answer: C

NEW QUESTION # 32
Which is the MAIN reason for service providers to encourage feedback on service provision?

A. To establish which user communities are providing most value
B. To allow service consumers to compare service providers
C. To provide sources of continual improvement of services and practices
D. To allow the service consumer to identify potential super-users

Answer: C

NEW QUESTION # 33
An organization works in a highly regulated industry. A new regulation has been introduced that requires additional information to be recorded about users each time the service desk logs an incident in the service logging tool. They want to put controls in place to ensure that the regulation is followed.
Which is the BEST approach?

A. Ensure that the service desk staff are aware of the new regulation and let them decide what data to record and produce reports when requested
B. Update the logging tool to ensure that the minimum data required by the regulation is always recorded, and report on any deviations
C. Update the logging tool to ensure that all fields must be completed for every incident record, and produce daily reports of all service desk activity
D. Ensure that the service desk staff are aware of the new regulation, and continue to use existing reports of service desk activity

Answer: B

NEW QUESTION # 34
Which joint activity performed by a service provider and service consumer ensures continual value co-creation?

A. Service relationship management
B. Service offering
C. Service consumption
D. Service provision

Answer: A

NEW QUESTION # 35
An IT department is working with the organization's marketing team to introduce a new set of analysis tools. Having read articles in the media about these tools, the marketing team has high hopes. Because the tools are being introduced using a phased implementation approach, the representatives of the two teams are struggling to agree on service level targets.
How can the 'collaborate and promote visibility' guiding principle be applied to this situation?

A. By deferring implementation until all conflicts are resolved
B. By being transparent about constraints and managing expectations
C. By focusing only on technical performance indicators
D. By prioritizing the marketing team's expectations over all others

Answer: B

NEW QUESTION # 36
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