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EXIN ITILFNDv4 Exam Syllabus Topics:

Section	Weight	Objectives
ITIL Practices	25%	- Service Management Practices: Availability, Change, Incident, Problem, Service Request, SLM, etc. - General Management Practices: Continual Improvement, Information Security, Relationship, Supplier, etc. - Technical Management Practices: Monitoring & Event, Release, Deployment, etc.
Key Concepts of ITIL 4	15%	- Organizations, people and culture - Value streams and processes - Partners and suppliers - Information and technology
ITIL Service Value System	25%	- Service Value Chain: Plan, Improve, Engage, Design & Transition, Obtain/Build, Deliver & Support - Governance - Purpose and components of the Service Value System - Continual Improvement
ITIL Guiding Principles	15%	- Start where you are - Think and work holistically - Progress iteratively with feedback - Collaborate and promote visibility - Focus on value - Optimize and automate - Keep it simple and practical
Key Concepts of Service Management	20%	- Service relationships: service providers, consumers, stakeholders - Products and services - Value, outcomes, costs and risks

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Latest EXIN ITILFNDv4 Test Practice | ITILFNDv4 Exam Objectives

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EXIN ITIL 4 Foundation Sample Questions (Q63-Q68):

NEW QUESTION # 63
Which approach is CORRECT when applying the guiding principle 'keep it simple and practical'?

A. Only add controls and metrics that are required for compliance
B. Design controls and metrics first, then remove those not adding value
C. Design controls and metrics and add them individually until all are implemented
D. Only add controls and metrics when they are needed

Answer: D

NEW QUESTION # 64
What is the purpose of the `deployment management' practice?

A. To make new or changed services available for use
B. To ensure services achieve agreed and expected performance
C. To move new or changed components to live environments
D. To set clear business-based targets for service performance

Answer: C

NEW QUESTION # 65
Identity the missing word in the following sentence
The purpose of the service configuration management practice is to ensure that accurate and reliable information about the configuration of [?], and the CIs that support them, is available when and where it is needed

A. relationships
B. organizations
C. outcomes
D. services

Answer: D

Explanation:
The purpose of the service configuration management practice is to ensure that accurate and reliable information about the configuration of services, and the CIs that support them, is available when and where it is needed. This includes information on how CIs are configured and the relationships between them.

NEW QUESTION # 66
Which statement about outputs is CORRECT?

A. They consist of several outcomes
B. They describe how the service performs
C. They contribute to the achievement of outcomes
D. They capture customer demand for services

Answer: C

NEW QUESTION # 67
What defines the requirements for a service and takes responsibility for the outcomes of service consumption?

A. A configuration item (CI)
B. A user
C. A customer
D. An IT asset

Answer: C

NEW QUESTION # 68
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