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Salesforce BA-201 Exam Syllabus Topics:

Section	Weight	Objectives
Data and Process Understanding in Salesforce	20%	- Process mapping and optimization - Data modeling concepts in Salesforce
Business Analysis Fundamentals	20%	- Business process analysis and improvement - Role of a Business Analyst in Salesforce ecosystem
User Stories and Agile Practices	15%	- Agile/Scrum collaboration with development teams - Writing effective user stories and acceptance criteria
Stakeholder Engagement	20%	- Communication and collaboration strategies - Stakeholder identification and analysis
Requirements Development and Management	25%	- Requirements elicitation techniques - Requirements documentation and validation

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Salesforce Certified Business Analyst Sample Questions (Q55-Q60):

NEW QUESTION # 55
A business analyst (BA) working on a Service Cloud implementation is reviewing user stories to verify they are written effectively.
What should the BA confirm about the user stories when completing this review?

A. They can be easily prioritized and are small enough to estimate accurately.
B. They contain substantial details and focus on technical elements.
C. They are dependent on related acceptance criteria and overlap with other use cases.

Answer: A

Explanation:
The business analyst should confirm that the user stories are written effectively by checking that they can be easily prioritized and are small enough to estimate accurately. User stories are short and simple descriptions of a feature or functionality from the perspective of an end user or customer. User stories should follow the INVEST criteria, which stands for Independent, Negotiable, Valuable, Estimable, Small, and Testable. User stories that can be easily prioritized and are small enough to estimate accurately are more likely to meet the Estimable and Small criteria. Estimable means that a user story should have enough information and clarity to allow developers and testers to estimate the effort and time required to complete it. Small means that a user story should be simple and concise, and it should be able to be completed within a single sprint by a single developer or a small team. References: https://trailhead.salesforce.com/content/learn/modules/user-story- creation/write-user-stories

NEW QUESTION # 56
Cloud Kicks will launch a new customer experience portal. During discussions with the VP of customer service, a business analyst (BA) recorded the following:
* All logins must use multi-factor authentication (MFA).
* Portal pages should load within 2 seconds.
How should the BA document the items?

A. Non-functional requirement
B. User story
C. functional requirement

Answer: A

Explanation:
The items that the business analyst documented are non-functional requirements. Non-functional requirements are statements that describe how a system or solution should perform, behave, or appear, rather than what it should do or provide. Non-functional requirements can include aspects such as usability, reliability, security, availability, scalability, etc. Non-functional requirements help to ensure that the system or solution meets the quality standards and expectations of the stakeholders or users. The items that the business analyst documented are non-functional requirements because they specify how Sales Cloud should perform (portal pages should load within 2 seconds) and behave (all logins must use multi-factor authentication). References:
https://trailhead.salesforce.com/content/learn/modules/salesforce-business-analyst-certification-prep
/requirements-management

NEW QUESTION # 57
Northern Trail Outfitters (NTO) has completed a project with a third-party event organization platform to enhance its MVP Experience Site. Many features were left in the project backlog. NTO's IT team is beginning a new phase of work on the Experience Site to build additional features requested by business stakeholders and wants to include the items that were left in the backlog in the first phase.
How should the business analyst coordinate the user stories to most efficiently manage the new project timeline?

A. Reprioritize existing and new user storks to place the stories into each sprint of the project. Return an equivalent: amount of lower priority work to the project backlog,
B. Include existing and new user stories to be completed within the duration of the project. Hire additional developers to accommodate both work streams to prevent delays within the schedule sprints.
C. Prioritize user stories for the new enhancements for the initial sprints of the project to accommodate business stakeholder requests. Complete existing user stories in the final sprint of the project.

Answer: C

NEW QUESTION # 58
During a requirements workshop, the marketing team mentions they need help reporting on their marketing effort return on investment (ROI). They ask for a new field on the Opportunity object named "Customer Origin".
What should the business analyst do next?

A. Ask follow-up questions to determine if standard Salesforce functionality around Leads, Campaigns, and Opportunities could meet this need.
B. Explain to the customer that the workshop is focused on documenting requirements, rather than solutioning, and write down their pain points
C. Write the user story: As a marketer, I need to track customer origin on Opportunity so that I can report on the ROI of our marketing efforts.

Answer: C

Explanation:
When the marketing team expresses a need for a new field to track ROI, the BA should explore existing Salesforce functionalities before customizing. Salesforce provides robust features around Leads, Campaigns, and Opportunities that can potentially track marketing efforts and their outcomes. By asking follow-up questions, the BA can understand the specific requirements and assess whether these can be met with standard features, which is often more efficient and sustainable than adding custom fields. This approach aligns with Salesforce best practices of leveraging out-of-the-box functionality to meet business needs, ensuring system simplicity and maintainability.

NEW QUESTION # 59
A business analyst (BA) at Northern Trail Outfitters has been asked to prepare documentation including acceptance criteria and definition of done for a Heroku project.
Which way should the BA approach creation of this documentation?

A. Include the personal perspective for acceptance criteria and the overall perspective for definition of done.
B. Include the overall perspective for acceptance criteria and the persona's perspective for definition of done.
C. Create one consolidated set of documentation as the two terms are synonymous and used interchangeably.

Answer: A

NEW QUESTION # 60
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