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Genesys GCX-AI-GPE Exam Syllabus Topics:

SectionWeightObjectives
Predictive Engagement (GPE) Implementation45%- Agent experience and real-time insights
- Defining customer segments and engagement strategies
- Setup and configuration basics
- Optimization and continuous improvement
- Creating and managing action maps
AI Fundamentals in Genesys Cloud CX15%- Overview of Predictive Engagement (GPE) and Predictive Routing (GPR)
- AI architecture and integration within Genesys Cloud CX
- Core AI concepts for customer engagement
Predictive Routing (GPR) Implementation40%- Configuration and setup of GPR
- Performance monitoring and reporting
- Testing, validation, and deployment
- Getting started and prerequisites
- Data preparation and model training

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Genesys Cloud CX AI-GPE and GPR Certification Sample Questions (Q41-Q46):

NEW QUESTION # 41
Which two types of visitor behavior can be used to trigger an action map?
(Choose two)
Response:

Answer: B,D


NEW QUESTION # 42
In GPE, what is a "Journey"?
Response:

Answer: B


NEW QUESTION # 43
Which type of visitor data is displayed alongside interaction history for agents?
Response:

Answer: A


NEW QUESTION # 44
Which two components are evaluated in the Queue Impact View?
(Choose two)
Response:

Answer: A,D


NEW QUESTION # 45
Whenever you open an action map, it opens in ___________ mode by default.
Response:

Answer: B


NEW QUESTION # 46
......

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