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Salesforce Certified-Business-Analyst Exam Syllabus Topics:

SectionWeightObjectives
Solution Design and Documentation18%- Create functional specifications and design documents
- Translate requirements into Salesforce solution design
- Map business processes to Salesforce capabilities
Customer Discovery17%- Assess current state of existing products and processes
- Document business processes and scope
- Understand BA roles across implementation lifecycle
- Define project scope based on business strategies, goals and challenges
Change Management and Enablement17%- Develop change enablement strategies
- Support adoption and training activities
- Identify change impacts and risks
Requirements Gathering and Management18%- Document and manage requirements in version control
- Engage stakeholders to elicit, validate and prioritize requirements
- Distinguish between scope, requirements and user stories
Development Support and User Acceptance12%- Plan and execute user acceptance testing
- Validate solution against requirements
- Support solution development and clarify requirements
User Stories and Acceptance Criteria18%- Write clear, testable acceptance criteria
- Document and maintain user stories
- Define components of effective user stories

>> Real Certified-Business-Analyst Question <<

Salesforce Certified Business Analyst Exam Valid Torrent & Certified-Business-Analyst Vce Cram & Salesforce Certified Business Analyst Exam Actual Cert Test

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Salesforce Certified Business Analyst Exam Sample Questions (Q149-Q154):

NEW QUESTION # 149
The delivery team at Cloud Kicks is getting ready to demonstrate some new Sales Cloud functionality for a project's stakeholders. The business analyst has prepared a demo script, created test data in the sandbox, and tested the new functionality.
Which additional activity is most likely to result in a successful sprint demo?

Answer: A

Explanation:
This answer states that conducting multiple dry runs is the additional activity that is most likely to result in a successful sprint demo for demonstrating some new Sales Cloud functionality for a project's stakeholders at Cloud Kicks. A dry run is a practice or a rehearsal of a presentation or a demonstration before the actual event.
Conducting multiple dry runs means that the BA performs and repeats the presentation or the demonstration of the new Sales Cloud functionality several times before showing it to the project's stakeholders. Conducting multiple dry runs is the additional activity that is most likely to result in a successful sprint demo because it helps the BA to prepare and polish their presentation or demonstration skills, to identify and fix any errors or issues in the new Sales Cloud functionality, and to anticipate and address any questions or feedback from the project's stakeholders. References:
https://trailhead.salesforce.com/en/content/learn/modules/salesforce-business-analyst-quick-look/use-stakeholder


NEW QUESTION # 150
A sales manager express frustration that the sales team is failing to enter calls in salesforce. The manager is hoping to resolve the issue quickly and has limited time and budget to complete revamp existing tools and process, the sales manager reaches out to the business analyst (BA) for recommendation.
What should the BA do next?

Answer: B


NEW QUESTION # 151
Universal Containers (UC) has low adoption rate of its Salesforce solution. UC has hired a new vendor to overhaul its documentation and train) ng process. needs a business analyst to facilitate this transition.
Which of set if actions are the most effective business needs from stakeholders?

Answer: C

Explanation:
The set of actions that are the most effective for collaborating with key stakeholders are to use multiple forms of communication; build trust; show empathy; and get commitment for next steps. These actions help to establish and maintain positive and productive relationships with key stakeholders who have an interest or influence in the project outcome. Using multiple forms of communication helps to ensure clarity, consistency, and timeliness of information and feedback among stakeholders. Building trust helps to foster mutual respect, honesty, and reliability among stakeholders. Showing empathy helps to understand and acknowledge the needs, expectations, preferences, pain points, goals, etc. of stakeholders. Getting commitment for next steps helps to ensure alignment and engagement among stakeholders on the project goals, scope, roles, and responsibilities. References:
https://trailhead.salesforce.com/content/learn/modules/salesforce-business-analyst-certification-prep/stakeholder-


NEW QUESTION # 152
Which of the following User Management terms is best described by this definition: " Item assigned to a User that determines the functionality that they can access across the Salesforce ecosystem".

Answer: C


NEW QUESTION # 153
Universal Containers has kicked off a project focused on transforming its customer service department using Service Cloud. During onboarding, the project manager shared the following process maps with the business analyst (BA):
Case Creation
* Case Triage
* Case Assignment
* Case Management
* Case Closure
Which key attributes should the BA look for when reviewing the process maps?

Answer: A

Explanation:
This answer lists audiences, scope, inputs, outputs, and resources as the key attributes that the BA should look for when reviewing the process maps. These attributes help to define and understand a business process, and identify its purpose, boundaries, stakeholders, data, and resources. These attributes also help to evaluate the effectiveness and efficiency of a business process, and identify areas for improvement or optimization.
References: https://trailhead.salesforce.com/en/content/learn/modules/salesforce-business-analyst-quick-look
/use-process-mapping-to-understand-your-business


NEW QUESTION # 154
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