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EXIN ITILFND_V4 Exam Syllabus Topics:

Section	Objectives
Topic 1: Service Value Chain Activities
Topic 2: Key Concepts of Service Management	- Four Dimensions of Service Management - Service Value System (SVS) - Guiding Principles
Topic 3: Continual Improvement
Topic 4: ITIL Practices	- Service Management Practices - General Management Practices - Technical Management Practices

>> ITILFND_V4 Valid Exam Topics <<

ITILFND_V4 Reliable Dumps Ppt | New ITILFND_V4 Exam Questions

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EXIN ITIL 4 Foundation Sample Questions (Q116-Q121):

NEW QUESTION # 116
What term is used to describe whether a service will meet availability, capacity and security requirements?

A. Utility
B. Outcomes
C. Warranty
D. Value

Answer: C

NEW QUESTION # 117
Which service level metrics are BEST for measuring user experience?

A. Metrics linked to defined outcomes
B. Metrics for the percentage of uptime of a service
C. Operational metrics
D. Single system-based metrics

Answer: A

NEW QUESTION # 118
Which practice handles all pre-defined user-initiated service actions?

A. Incident management
B. Service level management
C. Deployment management
D. Service request management

Answer: D

NEW QUESTION # 119
What are guiding principles?

A. A description of one or more services that help address the needs of a target consumer group
B. Recommendations that help an organization when adopting a service management approach
C. A set of interconnected activities that help an organization deliver a valuable service
D. A set of specialized organizational capabilities for enabling value for customers

Answer: B

NEW QUESTION # 120
Which statement about outcomes is CORRECT?

A. Service providers help service consumers achieve outcomes
B. Outcomes help service consumers achieve outputs
C. Helping service consumers achieve outcomes reduces service provider costs
D. Outcomes are one or more services that fulfill the needs of a service consumer

Answer: A

NEW QUESTION # 121
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