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SAP C_BCSCX_2502 Exam Syllabus Topics:

Topic	Details
Topic 1	Understanding the SAP Customer Experience Portfolio: This subtopic assesses the Presales Consultant’s ability to grasp the structure and components of the SAP Customer Experience (CX) portfolio. It involves recognizing the key solution areas—commerce, customer data, marketing, sales, and service and understanding how they form a unified offering aimed at enhancing customer relationships.
Topic 2	Integration Across CX Solutions: This part focuses on how the various SAP CX solutions work together as an integrated system. It examines the Presales Consultant’s understanding of how integration among commerce, customer data, marketing, sales, and service solutions enhances consistency, efficiency, and personalization across customer interactions.
Topic 3	Articulating Value and Business Outcomes: This subtopic evaluates the Consultant’s skill in communicating the overall value of the SAP Customer Experience portfolio. It includes the ability to demonstrate how the integrated solutions lead to stronger customer engagement and ultimately support the achievement of key business outcomes.

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SAP Certified - Positioning SAP Business Suite via SAP Customer Experience Solutions Sample Questions (Q25-Q30):

NEW QUESTION # 25
What can companies who unlock the SAP Customer Experience value potential with Clean Core expect?
Note: There are 3 correct answers to this question.

A. Data quality and consistency challenges
B. Rapid, continuous innovation by running the latest software version
C. Efficient operations of IT security and efficiency
D. Better process execution through improved data quality
E. Complex and costly upgrades from custom extensions

Answer: B,C,D

NEW QUESTION # 26
Which of the following actions can you perform in SAP Customer Data Cloud?

A. You can analyze customer preferences for communication.
B. You can record all master data (customer, products, organization) in a central database.
C. You can migrate data using the Data Workbench.
D. You can manage customer segments.

Answer: A

NEW QUESTION # 27
What are some of the benefits of an integration between SAP Customer Experience and SAP ERP?
Note: There are 3 correct answers to this question

A. Integration monitoring needs to be centralized
B. Integration caters for error handling and monitoring
C. Integration value mapping needs to be maintained
D. Integration is GDPR compliant
E. Integration between SAP CX and SAP ERP is out-of-the-box

Answer: B,C,E

NEW QUESTION # 28
Your customer wants to sell their products and services through the internet.
Which application would you recommend?

A. SAP Sales Cloud Version 2
B. SAP Commerce Cloud
C. SAP Service Cloud Version 2
D. SAP Business Technology Platform

Answer: B

NEW QUESTION # 29
Your customer is looking for a solution that can be used on a mobile device to execute a guided selling process.
Which SAP Customer Experience solution would you recommend?

A. SAP Emarsys
B. SAP Commerce Cloud
C. SAP Sales Cloud Version 2
D. SAP Customer Data Platform

Answer: C

NEW QUESTION # 30
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