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| Section | Objectives |
|---|---|
| Topic 1: Student Lifecycle Management | - Enrollment and student success tracking - Recruitment and admissions processes |
| Topic 2: Automation and Integration | - Integration with external education systems - Flow automation for education processes |
| Topic 3: Experience Cloud for Education | - Student and alumni portals - Engagement and communication strategies |
| Topic 4: Education Cloud Fundamentals | - Higher Education and K-12 data models overview - Core concepts of Salesforce Education Cloud |
| Topic 5: Data Management and Security | - Education data architecture and relationships - Security model and access control |
| Topic 6: Reporting and Analytics | - Education KPIs and insights - Standard reports and dashboards |
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NEW QUESTION # 52
A CRM committee for a university has asked a consultant about the major release cadence of Salesforce.org and Salesforce.com platform enhancements.
When are Salesforce.org releases?
Answer: C
Explanation:
Salesforce.org releases are approximately two weeks after Salesforce.com releases. This means that Salesforce.org customers can benefit from both platform enhancements and industry-specific solutions in a timely manner. The other options are incorrect because they do not reflect the actual release cadence of Salesforce.org. Reference:
https://powerofus.force.com/s/article/SFDO-Release-Schedule
https://www.salesforce.org/blog/salesforce-org-release-schedule/
NEW QUESTION # 53
University department staff members want to track communication efforts and attendance for the annual commencement ceremony. They need to report on the engagement results of different types of communication methods (email, printed invitations, and so forth).
Which of these features should the consultant recommend?
Answer: D
Explanation:
The consultant should recommend Campaign Member Status as a feature to track communication efforts and attendance for the annual commencement ceremony and report on the engagement results of different types of communication methods for the university department staff members. Campaign Member Status is a feature that allows users to define and track the status or response of a campaign member for a specific campaign, such as Sent, Opened, Clicked, or Attended. Campaign Member Status can help the university department staff members track communication efforts and attendance for the annual commencement ceremony and report on the engagement results of different types of communication methods by using features such as custom statuses, member status values, or campaign reports. Salesforce Inbox, Campaign Influence, or Marketing Cloud are not features that can track communication efforts and attendance for the annual commencement ceremony and report on the engagement results of different types of communication methods for the university department staff members. Reference:
https://help.salesforce.com/s/articleView?id=sf.campaigns_member_status.htm&type=5
https://trailhead.salesforce.com/en/content/learn/modules/campaign_basics/campaign_basics_member_status
NEW QUESTION # 54
The Recruitment and Admissions office wants to use Salesforce to track prospective students, recruitment events, student applications, digital engagement, and interactionswith prospects on their mobile devices.
Prospective students communicate via SMS on their mobile devices, social media, and email.
Which solution should the consultant recommend?
Answer: B
Explanation:
The best solution for the Recruitment and Admissions office to use Salesforce to track prospective students, recruitment events, student applications, digital engagement, and interactions with prospects on their mobile devices isC. Einstein Bots12. Einstein Bots are chatbots that use artificial intelligence (AI) to automate conversations with prospective students on various channels, such as SMS, social media, and email. They can provide information, answer questions, collect data, and hand off the conversation to a human agent if needed.
Einstein Bots can help the Recruitment and Admissions office to track digital engagement and interactions with prospects on their mobile devices, and improve the student experience12.
A third-party appis not a Salesforce solution and may not be compatible with the Salesforce platform or the Education Data Architecture (EDA) that the Recruitment and Admissions office uses.Salesforce Maps is a location intelligence solution thathelps sales and service teams optimize their territories, routes, and schedules3. It is not directly relevant to the scenario described in the question.
NEW QUESTION # 55
How should a consultant prepare for a successful Education Cloud discovery session with an institution?
Answer: B
NEW QUESTION # 56
A primary school has implemented the K-12 Architecture Kit. The school needs to report out basic student demographic information. What should the consultant do to meet this requirement?
Answer: B
Explanation:
Explanation
The consultant should refer to the existing sample student demographic dashboard to report out basic student demographic information for the primary school that has implemented K-12 Architecture Kit. The sample student demographic dashboard is a dashboard that comes with K-12 Architecture Kit and shows information about students' demographics, such as gender, ethnicity, grade level, or school. The sample student demographic dashboard can help the primary school report out basic student demographic information by using features such as charts, tables, or filters. The consultant can also customize or modify the sample student demographic dashboard to meet the primary school's specific needs or preferences. Creating a new student demographic dashboard, using the Student Success Hub Tableau Accelerator, or creating a custom Report Type are not things that the consultant should do to report out basic student demographic information for the primary school that has implemented K-12 Architecture Kit. References:
https://www.salesforce.org/products/k-12-architecture-kit/overview/
https://powerofus.force.com/s/article/K12-Dashboards
NEW QUESTION # 57
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